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Skills

  • Healthy meal preparation
  • Patient education and counseling
  • Pharmacy operations management
  • Adept in Microsoft Office Suite
  • Medication dispensing
  • COVID-19 response planning
  • Occupancy strategies
  • Budget forecasting for health programs
  • Cross-functional team coordination
  • Program compliance with public health regulations

Work Experiences

  • Was in charge of all financial transactions and management functions, as well as the strategic management of the $2 operating budget.
  • Created and implemented a leadership development, coaching, and team management model that resulted in employees being promoted to higher levels of responsibility.
  • Attended by over 18 participants.
  • Administered over 16 doses.
  • Was in charge of a group of 14 pharmacy technicians.
  • Collaborated with interdisciplinary teams to develop a holistic care model that increased patient satisfaction scores by 69% over the past year.
  • Redesigned patient access and back-office workflow processes, resulting in a system-wide staffing cost reduction of 16%.
  • Achieved a 78% reduction in hospital readmission rates.
  • Implemented billing best practices, which resulted in a significant reduction in accounts receivable delays.
  • Addressed gaps in service delivery.

Summaries

  • Addressed healthcare delivery issues.
  • Risk assessment and performance reporting experts.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Boosted local engagement by 17% annually.
  • Oversee human resources, budgeting, supply management, and patient services with success.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Accomplished in health program reporting and stakeholder communication, demonstrating a 16% increase in service accessibility through enhanced outreach in 2021.
  • Professional with experience in recruiting, training, and managing employees to provide exceptional resident services in the healthcare industry.
  • Achieved funding success in the last 2021.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Utilized Microsoft Excel and Power BI to track and analyze health outcomes, leading to actionable insights and a 85% increase in service impact.
  • Documented and resolved procedure which led to method.
  • Conceptualized and coordinated public health initiatives at health fairs, raising awareness among 8 attendees and improving community health outcomes.
  • Resolved product issue through consumer testing.
  • Implemented a new public health reporting system that provided framework with real-time data analytics on service metrics.
  • Led and delivered program evaluation strategies for system, resulting in a 50% improvement in stakeholder engagement.
  • Supported the implementation of region-wide vaccination campaigns, successfully reaching underserved populations with a 71% increase in immunization rates.
  • Created and distributed program materials to communicate complex health data insights, resulting in initiative for standard.
  • Organized and implemented 18 community health fairs, increasing public participation by 32% and service accessibility.

Affiliations

  • Community-Based Health Workforce Coalition (CBHWC) in Boston
  • National Patient Safety Foundation (NPSF)
  • International Association of Administrative Professionals
  • International Union for Health Promotion and Education (IUHPE)
  • International Society for Disease Surveillance (ISDS)
  • Member, Phoenix Public Health Association
  • AcademyHealth
  • Coalition of National Health Education Organizations (CNHEO)
  • Community Health Network in Portland
  • International Public Policy Interest Group (IPPIG)

Certifications

  • Salesforce
  • Certified in Public Health Informatics - Cedar Works
  • CPR and Basic Life Support (BLS) Certification 2023 Vantage
  • Certification in Population Health Management - Brightline
  • Certified Lean Six Sigma Green Belt – Meridian, 2017
  • Certified in Infection Control (CIC) - Certification Board of Infection Control and Epidemiology
  • CompTIA Security+
  • Certified Business Analysis Professional (CBAP)
  • Project Management Professional (PMP)
  • Project Management Professional (PMP) – 2018

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