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Skills

  • Conflict resolution
  • Crisis intervention strategies
  • Procedure policy development
  • Oral and written communication
  • Heavy lifting
  • Analytical thinker
  • Risk management and monitoring
  • Pre-Employment Screening
  • Caseload management
  • Client needs assessments

Work Experiences

  • Used QuickBooks to accurately enter data into a batch ticketing system.
  • Conducted interviews with service applicants and assisted with application completion as needed.
  • Was able to effectively supervise an estimated 18 cases per month thanks to my well-developed time management and organizational skills.
  • Quickly identified problems and alerted Human Services Specialist to any potential project delays.
  • Recommendation
  • Met with clients to assess current situations and figure out what needed to be done.
  • Kept track of everything.
  • Processed applications and ensured the confidentiality of sensitive information.
  • Budget amendments for projects like method were completed by me.
  • Oversaw campaigns in public relations, media relations, and crisis communications.

Summaries

  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • Determined sales and marketing professional with 10 years of experience in procedure industry.
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • Grant writer with experience in budgeting and accounting.
  • High-achieving individual with experience providing accurate information about available programs so that clients can make informed healthcare decisions.
  • Customer-focused, strategic-thinking salesperson with more than 20 years of experience in developing relationships, cultivating partnerships, retaining top accounts, and expanding profit channels.
  • Service-driven
  • Human Services Specialist is articulate and driven to succeed.
  • Fluent in both English and Spanish.
  • Valuable and hardworking employee with a track record of converting cold calls into profitable sales relationships.

Accomplishments

  • Facilitated conflict resolution among families in crisis, leading to breakthroughs in over 17 cases and preventing escalation to legal interventions.
  • Advocated for clients in legal and administrative proceedings, resulting in 72% of cases resolved favorably.
  • Increased sales 6% over the past year.
  • Trained and mentored newly hired case managers, improving overall team efficacy and reducing new hire turnover by 41%.
  • Guided 6 of clients through substance abuse recovery services, achieving a 36% success rate and reducing relapse rates over 6 months.
  • Resolved product issue through consumer testing.
  • Negotiated service contracts with healthcare and service providers, resulting in a 33% cost reduction for services provided to underserved populations.
  • Conducted regular feedback surveys, using data to improve client services and increase client-reported satisfaction by 17% within two years.
  • Leveraged data analytics tools to track service performance metrics, reducing reporting errors by 46% and providing actionable insights to stakeholders.
  • Built and maintained strategic partnerships with social service agencies and healthcare providers, expanding the support network for clients across framework.

Affiliations

  • National Organization for Human Services (NOHS)
  • Lions Club
  • Toastmasters
  • Job Corps Alumni Association
  • Coalition on Human Needs (CHN)
  • Freemason
  • National Association of Drug Court Professionals (NADCP)
  • American Psychological Association (APA)
  • International Society for Traumatic Stress Studies (ISTSS)
  • Direct Care Alliance

Certifications

  • American Association of Service Coordinators (AASC) Certification
  • National Eligibility Worker Certification (NEWC)
  • Certified Homelessness and Housing Services Provider (CHHSP)
  • Apple Certified Associate (ACA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Case Manager (CCM)
  • Salesforce
  • Certified Public Accountant
  • CompTIA Network+
  • Professional in Human Services (PHS)

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