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Skills

  • Retail merchandising experience
  • Upselling techniques
  • Planning and Organization
  • Operational improvement
  • Team Leadership
  • Active Data Online
  • Patient care and physical therapy
  • Interpersonal communication
  • Process improvement
  • Goal-oriented

Work Experiences

  • Prepared and sold a diverse range of customized merchandise to both individuals and businesses.
  • Expressed gratitude for the business and invited and encouraged customers to return.
  • Had planned ahead.
  • Transported Salesforce to one year customer locations.
  • Promptly informed the leadership team of any violations of store policies.
  • Translated for the entire 3-person team in order to meet the needs of Spanish-speaking customers.
  • Returns and exchanges were handled by me.
  • Held each member of my team accountable for meeting brand and performance objectives.
  • Devised new procedures and systems to improve customer satisfaction.
  • Contributed to the team's success by filling in on cashier duties, providing product assistance, merchandising shelves, and cleaning customer areas.

Summaries

  • Strong mathematical aptitude and a flexible schedule
  • Top performer with a track record of achieving and exceeding objectives.
  • Sales, customer service, and inventory management are all areas of expertise.
  • A customer service representative seeking a management position.
  • Customer Service Representative with 11 years of retail experience in fast-paced, team-oriented environments.
  • Special Service Associate who is dependable and focused and has excellent customer service and sales skills.
  • Employee and coworker who is dependable and professional.
  • Clear understanding of team leadership and budget management as well as cross-functional collaboration training.
  • Team player who is also a good communicator.
  • Dedicated to achieving established targets and team goals and has a track record of success.

Accomplishments

  • Carried out regular reports of sales floor activity, identifying key areas for operational improvement and increasing efficiency by 35%.
  • Helped boost store revenue through upselling and cross-selling techniques leading to 18% growth in high-margin product sales.
  • Delivered customer service training sessions, decreasing the number of up-sell refusals by 20% and increasing total revenue.
  • Recognized with Employee of the Year for excellence in maintaining safety and service standards within the special services department.
  • Market Research: Performed an average of 80 follow-up phone calls per day to undercover customer needs and desires regarding product development, use and assistance.
  • Documented and resolved initiative which led to program.
  • Monetary Transactions: Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Financial: Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Partnered with management to refine the return and exchange process, significantly improving customer experiences by achieving a 44% reduction in customer wait times.

Affiliations

  • Association for Computing Machinery
  • National Customer Service Association (NCSA)
  • Jaycees
  • Institute for Operations Research and the Management Sciences (INFORMS)
  • Project Management Institute (PMI) – Service Project Specialty
  • American Marketing Association
  • Society of Professional Customer Service Representatives
  • Lions Club
  • Global Customer Service Training Association (GCSTA)
  • Rotary International

Certifications

  • Customer Service Representative Certificate
  • Apple Certified Associate (ACA)
  • Certified Inventory Optimization Professional (CIOP)
  • Certified Professional in Data Analytics (Retail Focus)
  • Inventory Management Certificate from Beacon Labs
  • Certified Training and Development Professional (CTDP)
  • Google Certified Professional Cloud Architect
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Sales Professional (CSP) from Cedar Works
  • Lean Six Sigma Yellow Belt

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