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Skills

  • Continuous Improvement in Monitoring Processes
  • Operational improvement
  • Technical analysis
  • Automation scripting
  • Incident Resolution Time (IRT) Reduction
  • Supervision
  • Procedure Monitoring
  • Hardware knowledge
  • Incident Management
  • Business analysis

Work Experiences

  • Had an excellent attendance record and was always on time for work.
  • With knowledgeable support and excellent service, I was able to resolve issues and escalate problems.
  • Achieved results within the first the past year.
  • Achieved results over 18 months.
  • Achieved an average resolution time of several months.
  • Collaborated cross-functionally with network and infrastructure teams.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved cost savings of $13 on storage and compute investments.
  • Created real-time performance dashboards using HubSpot to track KPIs which enabled quick identification of system bottlenecks.
  • Kept a flexible schedule and responded to emergencies after hours and on weekends.

Summaries

  • Achieved 17% faster resolution times.
  • Achieved results within 6 months.
  • Consistently resolved issues with minimal impact.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Contributed to infrastructure decisions.
  • Clear understanding of quality assurance and stakeholder engagement as well as project management training.
  • Accomplished in reducing server response times.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Achieved an average resolution time of 18 months.

Accomplishments

  • Worked alongside procedure to deploy secure monitoring tools that decreased unauthorized access attempts by 85%.
  • Led team of 8 in a major hardware refresh project, resulting in 63% increase in performance and decreased equipment failures.
  • Deployed strategic system maintenance processes that eliminated unscheduled downtime over a the past year span.
  • Optimized server load balancing strategies to reduce latency by 51% during peak operating hours for a large-scale enterprise solution.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Worked with cross-functional teams to fine-tune system configurations, reducing network fluctuations and improving user experience by 83%.
  • Reduced server resource consumption by 20%, through optimization of infrastructure and targeted application tuning.
  • Coordinated with global data center teams to implement cost-effective failover mechanisms, improving system redundancy by 73%.
  • Collaborated with initiative to streamline hardware procurement process, reducing lead times by 81% and improving overall server uptime.
  • Collaborated with global operations teams to enhance failover capabilities, improving system resilience by 41% during disaster recovery scenarios.

Affiliations

  • Society for Information Management (SIM)
  • Oracle Certified Professional Association
  • International Association of Administrative Professionals
  • Jaycees
  • DevOps Institute
  • International Council of Nurses
  • Toastmasters
  • American Society of Safety Professionals
  • Red Hat Certified Engineer (RHCE) Alumni
  • SANS Institute - Global Information Assurance Certification (GIAC)

Certifications

  • Cisco Certified Network Associate (CCNA)
  • ServSafe
  • First Aid/CPR Certified
  • Certified Business Analysis Professional (CBAP)
  • Dynatrace Professional Certification
  • CompTIA Network+
  • CompTIA A+ Technician
  • Certified Public Accountant
  • Palo Alto Networks Certified Network Security Engineer (PCNSE)
  • SHRM Senior Certified Professional (SHRM-SCP)

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