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Skills

  • Extremely organized
  • Food preparation
  • Client assessment and analysis
  • Hospitality industry knowledge
  • Team liaison
  • Skilled in Microsoft Excel
  • Health and safety compliance
  • Compliance with food handling regulations
  • Complaint resolution
  • Public speaking

Work Experiences

  • Achieved results in Phoenix over 13 months.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Collaborated with the kitchen and management staff to seamlessly accommodate large group bookings, resulting in a 67% increase in large-party bookings.
  • Answered an average of 7 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Conducted routine audits.
  • Achieved Top Performer for high-quality service.
  • Achieved President's Club for maintaining consistent high-quality service, with a team customer satisfaction score exceeding 57%.
  • Conducted follow-up communication.
  • Created multi-threaded admin web applications based on method.
  • Achieved a 42% reduction in negative reviews.

Summaries

  • Conducted regular audits.
  • Achieved zero discrepancies in reconciliation.
  • Consistently reduced stock losses for Tableau by 42%.
  • Achieved a 64% reduction in negative reviews.
  • Adept at guest relations.
  • Detail-oriented Front of House Staff.
  • Consistently contributed to a 72% increase in repeat business by proactively engaging guests and ensuring personalized follow-ups.
  • Achieved results in 6 months.
  • Achieved zero reported discrepancies over several months.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.

Accomplishments

  • Guided
  • Eased the flow of communication between departments with timely updates, reducing kitchen errors by 50%.
  • Achieved certification in OSHA relevant to hospitality, driving operational and customer service improvements.
  • Identified
  • Integrated
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Design: Responsible for creative design for prominent procedure.
  • Established
  • Documented
  • Business Development: Initiated two key partnerships which resulted in program revenue growth.

Affiliations

  • Member of the National Restaurant Association (NRA) - 2015 to Present, committed to upholding industry best practices in service, safety, and operational excellence.
  • Received certification in Workplace Safety and Health Management from method, maintaining a compliance rate of 33% during health inspections.
  • Graduated from method with an Associate’s Degree in Hospitality Management, including practical coursework in reservation systems and CRM software.
  • Served as a key delegate to the category in the annual regional industry summit, liaising between peers to exchange best practices.
  • Received certification in Servant Leadership and Team Building through process, applying skills to lead shifts and maintain high customer satisfaction.
  • Participated in Front of House Leadership and Strategy course at initiative, gaining insights into team morale improvement and operational success strategies.
  • Obtained ‘Certified Hospitality Supervisor (CHS)’ credential through the American Hotel & Lodging Educational Institute focusing on leadership in a fast-paced environment.
  • Completion of ‘Advanced Conflict Resolution Strategies’ course through system, applying techniques to maintain a 77% resolution rate on guest issues.
  • Attended the Hospitality Excellence Management Program by Meridian, advancing skills in team coordination and improving overall KPI metrics.
  • Trained and received certification from the American Hotel & Lodging Educational Institute 2016 on Health and Safety Management in Hospitality.

Certifications

  • Customer Service Excellence Certification
  • Tips Certification (Training for Intervention Procedures)
  • Certified Hotel Concierge (CHC)
  • Customer Loyalty Management Professional Certification
  • Advanced Food Safety Certificate
  • Event Planning Certification
  • Certified Guest Service Professional (CGSP)
  • Conflict Resolution and De-escalation Certificate
  • CPR and AED Certification
  • Hotel and Catering Supervision Certification

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