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Skills

Leadership in goal alignment
Client onboarding and product training
Trained in consumer marketing
Solution selling
Analytical problem solver
Presentation and pitching skills
Sales reporting
Market analysis and trend forecasting
Extensive personal network
C-level executive engagement

Work Experiences

Initiated new product launch sales and marketing plans, including developing sales, distribution, and media strategies.
Worked hard to resolve one-of-a-kind and recurring complaints, as well as promote loyalty and improve operations.
Increased sales volume by introducing new retailers to the product line, such as warehouse clubs and natural food chains.
Managed a team of 14 people who sold method products and services worth more than $11.
Efficiently resolved all vendor and account issues while exceeding sales quotas by 7%.
Made recommendations to improve brand effectiveness and product benefits, which resulted in 7 long-term accounts being secured in three years.
Met established KPIs for the company, regional team, and individual performance through teamwork and customer focus.
Implemented Asana to streamline program procedures and initiative tasks.
Increased the team's revenue by over $3 in sales.
Kept financial controls in place, planned business operations, and kept expenses under control while identifying and pursuing opportunities to expand business operations and increase profits.

Summaries

Mid-Market Account Manager with 10 years of successful process improvement and project management experience.
Achieved a 65% improvement in forecast accuracy.
Award-winning Mid-Market Account Manager recognized for exceeding sales quotas by 75% for 7 consecutive quarters, demonstrating exceptional ability to drive revenue and client satisfaction.
Achieved 84% higher engagement rates.
Cemented 27% higher market penetration in the Pacific Northwest.
Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
Built long-lasting client relationships.
Accelerated time-to-market across key territories.
Costs were consistently reduced while profits were increased.
Dedicated to streamlining processes while maximizing employee potential.

Accomplishments

Optimized the sales pipeline through lead qualification and nurturing, accelerating close rates by 85% and increasing conversion rates by 24%.
Improved forecasting accuracy by 51% through detailed tracking of account health metrics and proactive account intervention, ensuring consistent target achievement.
Led contract negotiations with mid-market clients to secure agreements valued at $4, increasing revenue by 58% and driving business growth in the Miscellaneous sector.
Managed and grew existing client portfolio by 27%, increasing overall account lifetime value by $17 per client.
Resolved 7-day overdue accounts, recovering $6 in outstanding payments, while enhancing client relationships and reducing churn rate.
Quarterbacked complex multi-product deals with an average size of $2, closing 15 accounts valued at over $2, while maintaining 36% client satisfaction.
Resolved product issue through consumer testing.
Introduced a new CRM system that streamlined the account management process, reducing reporting time by 19% and boosting overall team efficiency.
Created and implemented targeted marketing strategies across Microsoft Excel platforms, increasing lead generation by 79% and driving account acquisition growth.
Leveraged data analytics to restructure account segmentation, leading to more personalized sales strategies and resulting in an increase in average deal size by $7.

Affiliations

Microsoft Certified Professional – QuickBooks Specialist
Project Management Institute (PMI) – Completed CPA
Society of Human Resource Management
Global Association for Account Management (GAAM)
Society of Women Engineers
Lions Club
Academy of Strategic Management (ASM) – Attended 2019 Conference
The Customer Success Association (CSA)
LinkedIn Social Selling Experts Group
Certified Sales Professional (CSP) – Certificated 2024

Certifications

Certified Sales Executive (CSE) by Sales & Marketing Executives International (SMEI)
Sandler Sales Certification by Sandler Training
Certified Business Analysis Professional (CBAP)
Miller Heiman Sales Methodology Certification
ServSafe
Google Ads Certification
Product Management Professional Certification by Harbor & Co.
Microsoft Certified Systems Engineer (MCSE)
SaaS Account Management Certification by Harbor & Co.
Certified CRM Expert by Ironclad Systems

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