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Skills

  • Contract negotiation and closing
  • Business Intelligence Analysis
  • Client relationship management
  • Coaching and mentoring
  • Solution selling
  • Review of contracts
  • Account management
  • Managing executive-level presentations
  • Customized value propositions
  • Systems and software programs

Work Experiences

  • Hired 15 sales representatives over a the past year period.
  • Worked with upper management to implement continuous improvements and help the team achieve its objectives.
  • Kept up to date on competitor products and pricing in the markets I served.
  • By hosting product-focused events, I was able to attract new customers and strengthen existing ones.
  • Efficiently resolved all vendor and account issues while exceeding sales quotas by 7%.
  • Researched and implemented new strategies to expand the company's operations and customer base.
  • Managed a team of 14 people who sold method products and services worth more than $11.
  • Met with Mid-Market Account Managers one-on-one to identify selling roadblocks and provided advice, including team leadership, on how to best address them.
  • Worked cross-functionally with headquarters, regional, and other teams across the country to ensure that the message and experience were consistent.
  • Organized promotional events and interacted with the community to increase sales volume.

Summaries

  • Captured 13 new client accounts in Denver.
  • Mid-Market Account Manager is a multi-talented Mid-Market Account Manager who is consistently rewarded for planning and operational improvements.
  • Persuasive brand imaging has a proven track record of growing network connections.
  • Strategic and analytical, with a motivating leadership style and experience in forming new network connections, marketing products, and expanding territories.
  • Costs were consistently reduced while profits were increased.
  • Adept at managing a diverse account portfolio in the the West Coast, achieving 50% client retention rates and generating $7 in upsells over one year.
  • Analyzed competitor strategies.
  • Tenacious manager with a strategic and analytical approach to problem-solving, customer acquisition, and profit goals.
  • Achieved a 62% improvement in forecast accuracy through the development of a transparent forecasting process, directly impacting quarterly business decisions.
  • Successful Mid-Market Account Manager with a passion for leading sales teams to new heights in revenue.

Accomplishments

  • Managed and grew existing client portfolio by 27%, increasing overall account lifetime value by $17 per client.
  • Built long-term partnerships with key account stakeholders, enhancing relationship maturity and increasing customer advocacy, leading to a customer loyalty rating of 71%.
  • Established a comprehensive renewal tracking system that increased proactive renewals by 83%, prevented contract expirations, and minimized revenue leakage.
  • Introduced a new CRM system that streamlined the account management process, reducing reporting time by 19% and boosting overall team efficiency.
  • Expanded client relationships into neighboring markets, generating $3 in new business and achieving 52% gross margin improvement in the fiscal 2018.
  • Managed client onboarding process for 8 mid-market customers, leading to a 19% improvement in time-to-value and a 39% reduction in churn within one year.
  • Documented and resolved process which led to initiative.
  • Developed key performance metrics for mid-market accounts, leading to a performance shift that increased forecast accuracy by 45%. Achieved consistent quarterly target attainment.
  • Partnered with cross-functional teams to launch Jira to the mid-market account base, generating $2 in additional revenue within the first 18 months post-launch.
  • Quarterbacked complex multi-product deals with an average size of $2, closing 15 accounts valued at over $2, while maintaining 36% client satisfaction.

Affiliations

  • Sales Enablement Society
  • Inbound Marketing Certified via HubSpot
  • Rotary International
  • Salesforce Certified Professionals Network
  • Certified ScrumMaster (CSM) – Awarded 2016
  • American Medical Informatics Association
  • National Business Development Association (NBDA) – Member
  • LinkedIn Sales Navigator Certification – 2020 Certified
  • Project Management Institute (PMI) – Completed CPA
  • Association for Supply Chain Management (APICS)

Certifications

  • Certified Salesforce Administrator by Salesforce
  • Google Ads Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Sandler Sales Certification by Sandler Training
  • Certified Revenue Management Specialist (CRMS)
  • Google Analytics Individual Qualification (GAIQ)
  • Account-Based Marketing (ABM) Certification by Meridian
  • SHRM Certified Professional (SHRM-CP)
  • Certified Key Account Manager (KAM) by Cedar Works

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