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Skills

  • Data entry
  • HIPAA compliance
  • Budgets
  • Team management
  • Insurance Approval Rate Improvement
  • Health Communication in Layman's Terms
  • Procedure equipment
  • Conflict resolution and de-escalation techniques
  • Process improvement strategies
  • Patient relationship management

Work Experiences

  • Collaborated with senior management to implement new support initiatives aimed at increasing patient retention by 34% over 6 months.
  • Collaborated with category customers to determine their needs and deliver program service.
  • Looked for industry trends on social media and through online sources.
  • Saved $18 by putting in place cost-cutting measures that addressed long-standing issues.
  • Assisted in the development of patient satisfaction surveys, which contributed to achieving a 64% increase in positive feedback.
  • Contributed to a 63% reduction in appointment cancellations.
  • Oversaw the delivery of process project by category team, which resulted in process.
  • Assisted in the recruitment and training of new patient support representatives, increasing team capacity by 3 members, and enhancing overall service quality.
  • Achieved results over several months.
  • Contributed to a 54% increase in positive feedback.

Summaries

  • Patient advocacy and education are skills she possesses, as is her commitment to efficiency.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Accurate claim submissions.
  • Strengths in workflow optimization and stakeholder engagement backed up by Miscellaneous training.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Collaborative healthcare professional with the ability to bridge the gap between patients and billing departments, improving claim approval rates by 82% on first submission.
  • Committed to maintaining patient privacy and data integrity while utilizing Power BI to seamlessly manage high-volume patient records.
  • Achieved a 51% reduction in appointment rescheduling.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Awarded Excellence Award for top-tier customer support services.

Accomplishments

  • Achieved PMP, enabling patients to receive more informed guidance on advanced treatment options, enhancing trust in healthcare services.
  • Recommended updates to the patient intake process, reducing associated delays and improving first-appointment satisfaction rates by 50%.
  • Collaborated with cross-functional teams to track patient outcomes post-treatment, leading to a 75% increase in care plan adherence.
  • Developed a system to track and respond to patient support inquiries more efficiently, reducing response time to patient concerns by 7%.
  • Delivered training workshops on Adobe Creative Suite for staff and patients, improving utilization of clinic services and increasing patient engagement by 47%.
  • Developed standard operating procedures (SOPs) for handling sensitive patient data, achieving 100% compliance with HIPAA regulations in 2021.
  • Spearheaded the adoption of a patient portal system, improving communication between patients and healthcare providers, and reducing incoming support calls by 46%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led efforts to reduce patient concerns by actively resolving account discrepancies related to medical billing and insurance claims, achieving a 23% improvement in financial reporting accuracy.
  • Advocated for patients by assisting with insurance claim denial appeals, successfully overturning 50% of denied claims in 2018.

Affiliations

  • Continuing education in Health Information Technology from framework
  • Volunteer at program providing patient care support
  • American Marketing Association
  • Participant in metric's HIPAA compliance training
  • Association for Supply Chain Management (APICS)
  • Member of the Healthcare Financial Management Association (HFMA)
  • Health Information Management Systems Society (HIMSS)
  • American Academy of Professional Coders (AAPC)
  • Freemason
  • International Council of Nurses

Certifications

  • Basic Life Support (BLS) Certification from American Heart Association
  • Certified Healthcare Access Manager (CHAM) from National Association of Healthcare Access Management (NAHAM)
  • Conflict Resolution in Healthcare Certificate from Northwind
  • Salesforce
  • SHRM Certified Professional (SHRM-CP)
  • Certified Professional Customer Service Representative (CPCSR) from American Customer Service Association
  • ServSafe
  • Certified Public Accountant
  • CompTIA Network+
  • Certified Medical Manager (CMM) from Professional Association of Health Care Office Management (PAHCOM)

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