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Skills

  • Budget forecasting and management
  • Electronic Documentation System Integration
  • Contract Negotiation with Service Providers
  • Readmission reduction
  • Customer service
  • Press Ganey measures
  • Health Information Systems (e.g., Tableau)
  • Budget Management
  • Bundled payments
  • Vendor relationship management

Work Experiences

  • Achieved 72% higher engagement from rural patients.
  • Conducted regular audits of patient files, maintaining a compliance rate of 38% with local and national healthcare regulations.
  • Achieved results over 2017-2016.
  • Coordinated team development activities and trainings with senior case managers.
  • Achieved results over a 2017-month trial.
  • Achieved a 73% reduction in service delays.
  • Directed and supervised method programs to promote social work and case management principles through launched.
  • Achieved President's Club.
  • Connected families with shelters, legal services, and educational opportunities.
  • Was in charge of staff development, which included in-depth trainings, workshops, seminars, and other opportunities for learning.

Summaries

  • Salesforce expert with expertise in data management, documentation, and reporting metrics.
  • Achieved 56% gains in service continuity.
  • With forward-thinking strategies and skilled leadership over teams and resources, she has a track record of increasing community support.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Authorized care services.
  • Achieved measurable improvements.
  • Adept at collaborating with cross-disciplinary stakeholders.
  • Collaborative leader who drives cross-functional team efforts to improve care coordination, achieving 72% gains in service continuity.
  • Achieved success in integrating case management workflows.
  • Intelligent Social Services Director with experience in budgeting and program management.

Accomplishments

  • Led case reviews and coachings, resulting in 48% increase in case manager productivity and case resolution times.
  • Piloted a remote care coordination plan, reducing travel expenses by 6 and improving patient outreach by 71%.
  • Created a risk identification framework for early detection of care barriers, improving timely resolution rates by 74%.
  • Resolved product issue through consumer testing.
  • Led data-driven analysis of patient outcomes, optimizing workflows and increasing early intervention success by 63%.
  • Developed a high-impact patient turnover reduction strategy, lowering the average turnover rate by 4% over 5 months.
  • Designed and implemented patient-centered care plans, improving adherence to recommended services and reducing readmissions by 40%.
  • Successfully managed departmental operating budgets of 7 while ensuring quality care and adherence to organizational financial goals.
  • Collaborated with team of 3 in the development of standard.
  • Reduced patient discharge time by 7 days through improved interdisciplinary collaboration and communication protocols.

Affiliations

  • Patient Safety and Quality Care Consortium
  • International Association of Administrative Professionals
  • Institute for Healthcare Improvement (IHI)
  • Healthcare Information and Management Systems Society (HIMSS)
  • Association for Healthcare Resource & Materials Management (AHRMM)
  • The Quality Assurance & Process Improvement Society
  • American Medical Informatics Association
  • National Association of Social Workers
  • American Association of Managed Care Nurses (AAMCN)
  • National Council for Behavioral Health

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Population Health Management Certificate - method
  • End-of-Life Care Certification - Vantage
  • Certified in Care Transitions and Transdisciplinary Team Care - system
  • SHRM Certified Professional (SHRM-CP)
  • Certified Professional in Patient Safety (CPPS) - Institute for Healthcare Improvement (IHI)
  • Certified Business Analysis Professional (CBAP)
  • Google Certified Professional Cloud Architect
  • Accredited Case Manager (ACM) - American Case Management Association (ACMA)
  • Certified Disability Management Specialist (CDMS) - framework

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