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Skills

  • Customer service professional
  • Energetic personality
  • Pilates instructor
  • Boot camp instructor
  • Computer proficient
  • Project management
  • Process implementation
  • System equipment
  • One-on-one coaching
  • Recruiting and interviewing

Work Experiences

  • System helped me achieve $74,000.
  • Personal training programs that addressed specific injuries or health issues were created by me.
  • Assisted clients in setting and achieving health and wellness objectives.
  • Kept track of the patient's condition and treatment, as well as coding medical claims for hospitals and nursing homes.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Made sure all of the gym equipment was in good working order and gave clients instructions on how to use it properly.
  • Explained exercise modifications and movements that were contraindicated to participants who had previously been injured.
  • Planned and taught swimming lessons to children ranging in age from initiative to program.
  • Set up new member contracts, explained the rules, and gave advice on how to get the most out of the benefits.
  • Saved $5 by putting in place cost-cutting measures that addressed long-standing issues.

Summaries

  • Motivated Fitness Manager with 8 years of experience resolving issues and conflicts in high-pressure sales environments.
  • Passionate fitness professional with a track record of selling gym memberships and providing excellent customer service.
  • Professional in the field of health and fitness who creates personalized fitness and wellness programs for clients using holistic mind-body philosophies to help them achieve and maintain their fitness goals.
  • Excellent educator who can work with people of all abilities to improve their physical strength, stamina, and health.
  • Enjoys motivating and inspiring others to achieve their fitness goals.
  • Ready to contribute skills and drive to a new role as part of a growing team focused on increasing customer loyalty, improving service standards, and enhancing long-term market success.
  • Team player who is dedicated and hardworking, with excellent communication and relationship-building abilities.
  • CPA certified, with 7 years of experience in process improvement.
  • Strengths in team leadership and performance reporting backed up by Fitness and Recreation training.
  • Individual with extensive knowledge is regarded as a skilled collaborator and communicator.

Accomplishments

  • Collaborated with team of 12 in the development of standard.
  • Increased sales 9% over several months.
  • Secured Outstanding Service Award for 'Best Gym' in Austin through innovative fitness programming and a customer satisfaction rate of 26% during 2023.
  • Developed a successful weight loss challenge program that resulted in 14 participants reducing a combined 5 pounds over 6 months.
  • Developed and monitored KPIs related to group fitness programs, achieving 62% improvement in member satisfaction and personal trainer utilization rates.
  • Resolved product issue through consumer testing.
  • Streamlined the membership sales process, reducing onboarding timeline by 43% and improving first-month member retention by 10 members.
  • Coordinated seasonal fitness challenges for members, resulting in a 80% increase in participation and setting a new retention benchmark for the facility.
  • Enhanced group fitness class offerings, incorporating new trends that consistently booked 40% capacity for every session.
  • Improved gym safety protocols and procedures, reducing workout-related accidents by 34% year-over-year.

Affiliations

  • Society of Human Resource Management
  • Certified Wellness Practitioner – National Wellness Institute
  • Certified Strength and Conditioning Specialist (CSCS), National Strength and Conditioning Association (NSCA)
  • Indoor Cycling Instructor Certification – International Fitness Professionals Association (IFPA)
  • International Council of Nurses
  • Toastmasters
  • Strategic Planning in Fitness Management Course from Vantage
  • TRX® Suspension Training Certification
  • Lions Club
  • American Marketing Association

Certifications

  • Certified Health Coach (CHC) - American Council on Exercise (ACE)
  • Certified Public Accountant
  • Certified Pool & Spa Operator (CPO) – Northwind
  • Certified Group Training Specialist (GTS) - Summit Group
  • Weight Management Specialist (WMS) - National Academy of Sports Medicine (NASM)
  • Certified Nutrition Coach (CNC) – method (NASM)
  • Corrective Exercise Specialist (CES) - initiative
  • Fitness Facility Ownership Certification - Brightline
  • Google Certified Professional Cloud Architect
  • Advanced Sports Performance Nutritionist - Brightline

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