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Skills

  • Collaborative problem-solving
  • Organization
  • Relationship development
  • Capacity planning for scalable solutions
  • Operational improvement
  • Customer service
  • Flash and ActionScript
  • Agile project management
  • Change management in IT
  • Disaster Recovery Planning

Work Experiences

  • Achieved zero audit violations over two years.
  • Achieved a 12% reduction in internal audit time.
  • Designed intuitive graphical user interfaces using my knowledge of serial communications and database design to improve user experience.
  • Performed software testing to find bugs and troubleshoot program issues prior to the launch of the application.
  • Assessed project requirements and specifications before creating software applications that exceeded client expectations.
  • Achieved Scrum Master compliance.
  • Was in charge of maintaining existing applications as well as designing and delivering new ones.
  • Created a shared central authentication system for intranet applications using the system programming language.
  • Used the standard language to implement a process management system.
  • Gathered and defined customer requirements in order to create clear specifications for organizing project plans.

Summaries

  • Clear understanding of process improvement and strategic planning as well as performance reporting training.
  • Adept at orchestrating knowledge management systems.
  • An expert in enterprise architecture solutions and driving projects to completion under budget and ahead of timelines.
  • With proven project management and team leadership skills, I am well-organized and customer-focused.
  • Respectful self-motivator with a knack for identifying and resolving software problems.
  • Vendor management and project management experience, as well as stakeholder engagement and strategic planning skills.
  • Collaborative professional with significant experience aligning IT architecture with business goals, delivering blended solutions that saved $15.
  • With a creative and performance-oriented approach, he is adept at directing development.
  • Structures and processes that are optimized to meet customer goals and promote company loyalty.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.

Accomplishments

  • Led system overhaul for critical infrastructure, reducing customer-reported incidents by 84% and ensuring enterprise-wide performance improvements.
  • Collaborated with team of 3 in the development of standard.
  • Analyzed and redefined system performance benchmarks, leading to a 34% improvement in end-user application load times and reduced resource contention.
  • Led diverse teams through multiple production rollouts, meeting 4% of project milestones under budget and on schedule.
  • Automated manual performance monitoring tasks using QuickBooks, reducing monitoring overhead by 31% hours/month.
  • Resolved product issue through consumer testing.
  • Supervised technical team of 6 engineers focused on optimizing system performance and resolving high-priority issues in production environments.
  • Collaboratively resolved critical system bottlenecks across departments, reducing downtime by 76% and increasing system availability for core applications.
  • Led system architecture alignment initiatives that strengthened company business continuity by reducing incident recovery times by 60%.
  • Presented quarterly system analysis reports to executive leadership, detailing resource optimization results and driving 60% overall cost reductions.

Affiliations

  • Toastmasters
  • Certified ScrumMaster (CSM) awarded through Scrum Alliance 2020
  • Active Participant, Association for Computing Machinery (ACM), 2015 – Present
  • Continuous Education Member, CompTIA Technology Advancements Network
  • Association of Information Technology Professionals
  • Member, National Institute of Standards and Technology (NIST) initiative
  • Lean Six Sigma Certified Green Belt method
  • Certified in Governance of Enterprise IT (CGEIT) framework
  • Amazon Web Services (AWS) Certified Solutions Architect system
  • Certified in Data Management and Analytics (CDMA) framework

Certifications

  • Microsoft Certified: Security, Compliance, and Identity Fundamentals
  • SHRM Senior Certified Professional (SHRM-SCP)
  • ITIL Foundation Certification
  • Certified Business Analysis Professional (CBAP)
  • Certified Blockchain Professional (CBP)
  • CompTIA A+ Technician
  • VMware Certified Professional - Data Center Virtualization (VCP-DCV)
  • Certified Information Security Manager (CISM)
  • Certified in the Governance of Enterprise IT (CGEIT)
  • Certified Public Accountant (CPA)

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