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Skills

  • Medical terminology translation
  • Process improvement
  • MS Office
  • Project organization
  • Cross-functional team collaboration
  • Equipment sterilization
  • First Aid/CPR
  • Medical inventory management
  • Budgets
  • Mentoring Clinical Support Staff

Work Experiences

  • Commended for maintaining HIPAA compliance.
  • Adhered to precise protocols.
  • Assisted with clinical research studies, contributing to data integrity and documentation for 3 successful trials.
  • Audited patient documentation.
  • Disinfected the equipment with appropriate cleaning products to reduce the risk of infection after each patient transport.
  • Saved $6 by putting in place cost-cutting measures that addressed long-standing issues.
  • Consistently exceeded call-handling KPIs by addressing patient and provider queries with a 84% satisfaction score.
  • Acted as liaison between patients and healthcare providers, effectively resolving 4 patient complaints with 75% resolution rate.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Boosted patient intake capacity by 63%.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Collaborative Clinical Support Associate.
  • Adept at minimizing errors in medical procedures.
  • Collaborative Clinical Support Associate with hands-on experience in insurance claims processing, cutting claim rejection rates by 29% through meticulous attention to detail.
  • Achieved a 22% boost in clinic throughput.
  • Transports equipment and patients in a safe manner to ensure consistent positive outcomes.
  • Achieved a 59% reduction in wait times.
  • Committed to excellence in medical documentation.
  • Assisted in research studies.

Accomplishments

  • Served as key contact for patient-provider communication, improving issue resolution time by 18 hours.
  • Implemented new patient follow-up protocols, increasing patient engagement and care consistency by 74%.
  • Managed the front-end reception area, handling an average of 3 patient cases per day with consistently high satisfaction feedback.
  • Managed supply inventory, ensuring clinic had 49% stock availability for critical medical supplies.
  • Reviewed and updated patient records with 52% accuracy, reducing potential errors in billing and clinical decisions.
  • Consistently maintained over 4% patient satisfaction by swiftly addressing and resolving inquiries and concerns.
  • Collaborated with clinical teams to create personalized care plans, reducing patient readmission by 42%.
  • Initiated improvements in patient-facing processes, decreasing average patient wait time by 13 minutes.
  • Participated in cross-training sessions to ensure operational continuity, enabling 82% faster onboarding of new support staff.
  • Achieved seamless coordination between multiple departments to facilitate timely patient care, improving care satisfaction scores by 31%.

Affiliations

  • Quality Assurance in Healthcare (QAIHC)
  • Project Management Institute - Healthcare Division (PMI)
  • International Association for Healthcare Security and Safety (IAHSS)
  • Medical Group Management Association (MGMA)
  • American Society of Safety Professionals
  • Society for Human Resource Management - Healthcare Chapter (SHRM)
  • Association for Computing Machinery
  • Association of Clinical Technologists
  • Association for Supply Chain Management (APICS)
  • Emergency Nurses Association (ENA)

Certifications

  • Salesforce
  • Certified Emergency Medical Technician (EMT)
  • Cisco Certified Network Associate (CCNA)
  • Certified Healthcare Technology Specialist (CHTS)
  • Certified Clinical Medical Assistant (CCMA)
  • Certified Practice Manager (CPM) by Ironclad Systems
  • Certified Professional in Health Information Management (CPHIM)
  • Certified Phlebotomy Instructor (CPI)
  • Patient Information Coordinator Certification by Summit Group
  • First Aid/CPR Certified

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