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Skills

  • Presentation skills
  • Problem resolution
  • Active listening
  • Emergency response procedures
  • Family crisis intervention
  • Event coordination and management
  • Customer service
  • Advocacy for at-risk families
  • Adaptability in high-pressure environments
  • Confidential information handling

Work Experiences

  • Collaborated with process on military family education programs, delivering workshops on financial planning and family advocacy.
  • Collaborated with program leadership.
  • Achieved a 37% family satisfaction rate.
  • Collaborated with initiative on military family education programs.
  • Oversaw the delivery of metric project by initiative team, which resulted in standard.
  • Addressed concerns promptly.
  • Advocated for improvements at the leadership level.
  • Collaborated with category customers to determine their needs and deliver standard service.
  • Assisted 2 families with evacuation logistics.
  • Completed home welfare checks to comply with state and program guidelines.

Summaries

  • Compassionate Family Readiness Support Assistant.
  • Compassionate military family advocate with 14 years of experience supporting and coaching families through highly emotional deployments and reintegration phases.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved a 26% reduction in reintegration challenges.
  • Dedicated Family Readiness Support Assistant with over 17 years of experience coordinating military family programs and events, enhancing family cohesion and resilience during deployment cycles.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Family therapy, substance abuse prevention, and parent-child conflict resolution are all areas where I have a lot of experience.
  • Coordinated with key stakeholders.
  • Achieved a 83% family satisfaction rate.
  • Adept at liaising between military leadership, families, and external agencies to advocate for child-focused services, securing additional resources and support in Boston.

Accomplishments

  • Guide 10 volunteers in understanding military family needs, enhancing service coverage and boosting response rates by 66%.
  • Trained and certified in handling confidential family information, ensuring military compliance and improving trust from 8 family members.
  • Coordinated the creation of outreach materials to better inform families of available military resources, increasing awareness by 48% across vendor management.
  • Advocated for the expansion of health services for deployed families, leading to a 64% increase in counseling appointments.
  • Documented and resolved program which led to system.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with unit chaplains and behavioral health teams to provide a comprehensive wellness program for military families, resulting in a 33% improvement in mental health resource access.
  • Evaluated family concerns via needs assessments, providing comprehensive reports to commanders that resulted in policy changes and improved family services.
  • Led a team of 17 FRG volunteers in developing a peer mentoring program, boosting morale and satisfaction by 50%. Attained 2018 Volunteer Leadership Award.

Affiliations

  • Association for Computing Machinery
  • National Association of Social Workers
  • Military and Veteran Caregiver Support Services - Family Readiness Support Assistant
  • National Military Family Association (NMFA)
  • Membership with Military Child Education Coalition (MCEC)
  • Association for Family and Community Integrity (Atlanta)
  • Association for Financial Counseling and Education (OSHA, 2022)
  • Blue Star Families - procedure (standard)
  • American Red Cross - Disaster Family Response, Lean, 2017
  • American Society of Safety Professionals

Certifications

  • Certificate in Database Management for Human Services - SAP
  • CompTIA A+ Technician
  • Certified Youth and Family Support Specialist (YFSS) - Ironclad Systems
  • Project Management Professional (PMP)
  • Online Grant Writing Certificate - Brightline, 2017
  • Crisis Intervention Certificate - Meridian, 2021
  • ServSafe
  • Certified Public Accountant (CPA)
  • Certified School Social Work Specialist (C-SSWS) – Summit Group
  • Certificate in Human Services - program, 2024

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