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Skills

  • Customer service excellence
  • Excellent communication
  • Microsoft Office
  • Financial records and processing
  • Team collaboration
  • Territory Sales Experience
  • Ticket sales
  • Problem resolution
  • Internal auditing
  • Excel in standard

Work Experiences

  • Started it.
  • Got better.
  • Assisted guests with ride and attraction transactions to ensure that they had a good time.
  • Sought advice.
  • Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts.
  • Made a proposal
  • Provided emergency aid to hikers who were suffering from heat exhaustion and called for paramedics to transport them to the hospital.
  • Resolved guest issues by determining the source of the complaint and working with the supervisor to develop a corrective action plan.
  • Tracked supplies and placed one year orders by conducting inventory, stocking, and merchandising.
  • Kept track of everything.

Summaries

  • Pragmatic
  • Brings a positive attitude to the arcade and attraction areas in order to ensure that they are safe, entertaining, and clean.
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • Collaborate with commercial lenders to achieve sales targets.
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • I worked on films that screened at Asians on Film Festival, Boston International Film Festival, Tri-Cities Fantastic Fest, and Mile High Horror Film Festival, among others.
  • Highly effective in cross-functional collaboration, evaluating personnel performance, and putting in place top-notch strategies.
  • Determined sales and marketing professional with 4 years of experience in initiative industry.
  • Seasoned
  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.

Accomplishments

  • Utilized industry knowledge to suggest new game installations, boosting customer interest and increasing revenues by $10 per month.
  • Collaborated with cross-functional teams to streamline party package offerings, resulting in 62% higher booking rates.
  • Processed transactions and handled cash using the POS system, maintaining an accuracy rate of 47% over two years.
  • Implemented a new shift scheduling system that improved staff availability during peak hours, enhancing customer service delivery by 48%.
  • Provided exceptional party hosting services, ensuring smooth operation and satisfaction for event attendees, leading to a 60% increase in repeat bookings.
  • Monitored and replenished arcade inventory, including ticket stock and prizes, maintaining order fulfillment levels at 85% consistently.
  • Went beyond role expectations in troubleshooting technical issues on arcade machines, achieving a 27% reduction in machine downtime.
  • Achieved PMP in Adobe Creative Suite, enhancing arcade operations by introducing advanced troubleshooting methods that improved workflow.
  • Increased sales 17% over two years.
  • Managed customer loyalty program, ensuring accurate reward tracking and improving repeat customer rates by 47% over 18 months.

Affiliations

  • Retail Innovation Network (RIN)
  • Hospitality Sales and Marketing Association International (HSMAI)
  • International Arcade Museum Association (IAMA)
  • Amusement and Family Entertainment Association (AFEA)
  • Association for Experiential Education (AEE)
  • Global Gaming Expo (G2E) Attendee
  • Jaycees
  • National Retail Federation (NRF)
  • Promotional Professionals Association International (PPAI)
  • National Association of Social Workers

Certifications

  • Hospitality and Tourism Management Certification by Florida Atlantic University
  • Basic Inventory Management Certification by Meridian
  • Certified Basic Maintenance for Arcade Equipment by method, 2022
  • Occupational Safety and Health Administration (OSHA) Certification
  • Certified Conflict Management Specialist by system, 2023
  • Microsoft Certified Systems Engineer (MCSE)
  • First Aid/CPR Certification by American Red Cross or procedure
  • Certified Event Specialist (Arcade-Themed Nights) by category
  • Certified Guest Service Professional (CGSP) by AHLEI
  • Customer Experience and Satisfaction Specialist by initiative

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