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Skills

  • Data-driven decision making
  • Business Development
  • Process automation
  • Board-level communication and reporting
  • Coaching and mentoring
  • Initiative equipment
  • Budget development
  • Cross-functional team leadership
  • Project development
  • Regulatory compliance

Work Experiences

  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
  • Looked at each employee's individual strengths and started a mentoring program to help them improve in areas where they were weak.
  • Worked to establish key internal functions and outline the scope of positions for the new organization by recruiting, hiring, and training initial personnel.
  • Kept track of 16 employees' daily activities and devised plans to address issues that resulted in process.
  • Kept track of employee attendance and punctuality, quickly addressing repeat issues to avoid long-term habits.
  • Trained, coached and mentored staff to support smooth adoption of new system program.
  • Created and implemented new policies to increase productivity and lower overall initiative costs.
  • Achieved $12 in new business opportunities.
  • By evaluating the effectiveness of framework and process projects, I was able to increase profits.
  • Created and implemented a high-quality work environment that was measured by employee satisfaction.

Summaries

  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.
  • To drive improvements, automated and coordinated focused on motivating employees and working with a variety of personality types.
  • Optimize long-term success by effectively balancing targets with resources.
  • Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.
  • With 10 years of experience planning, leading, and improving client relations functions, I am an enthusiastic leader.
  • Achieved 79% year-over-year increases in program.
  • Accelerated time-to-market by 18 months.
  • Costs were consistently reduced while profits were increased.
  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
  • Accomplished National Vice President with a proven track record of driving revenue growth through strategic expansions, achieving 77% year-over-year increases in category.

Accomplishments

  • Authored and delivered key presentations during board meetings, securing approval for $8 budget increases for innovation initiatives.
  • Redesigned corporate financial controls, driving a 28% reduction in expenditures and increasing audit compliance by 35%.
  • Engineered the development of a leadership pipeline, growing internal talent to fill 47% of senior roles within 6 years, significantly reducing external recruitment costs.
  • Collaborated with team of 4 in the development of metric.
  • Influenced organizational culture by driving changes in employee engagement strategies, resulting in a 40% improvement in internal survey scores on company culture.
  • Inaugurated a customer retention program in 2020, resulting in an annualized 73% improvement in customer loyalty and a $7 revenue increase.
  • Championed the organization's first lean management initiative, improving operational efficiency by 47% and reducing waste by $12 annually.
  • Led cross-functional teams across 5 countries, implementing a unified approach to market practices, resulting in a 68% revenue boost from international operations.
  • Resolved product issue through consumer testing.
  • Created a robust multi-tiered leadership training program, accelerating manager development and achieving a 38% increase in team effectiveness within 15 months.

Affiliations

  • American Society of Safety Professionals
  • Strategic Planning Committee Member at Miscellaneous Development Organization
  • Society for Human Resource Management (SHRM)
  • Sales and Marketing Executives International (SMEI)
  • International Association of Administrative Professionals
  • Advisory Board Member, National Innovation Forum
  • Association of Information Technology Professionals
  • Certified Professional Diversity Coach (2020 – Present)
  • Past President, National Entrepreneurs Council
  • National Association of Corporate Directors (NACD)

Certifications

  • CompTIA A+ Technician
  • Certified Change Management Professional (CCMP) - Association of Change Management Professionals (ACMP)
  • Certified Growth Marketing Professional (CGMP), Harbor & Co., 2016
  • Certified Public Accountant (CPA)
  • Certified Diversity Executive (CDE) – Institute for Diversity Certification (IDC)
  • Accredited Board Member Certification (ABMC) - system, 2015
  • CompTIA Security+
  • Google Certified Professional Cloud Architect
  • First Aid/CPR Certified
  • Salesforce

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