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Skills

  • Behavioral Health Interventions
  • CCTV
  • First Aid/CPR
  • Team management
  • Supervision
  • Team building
  • RFI Scanners
  • Time management and prioritization
  • Emotional awareness
  • Case management software proficiency (ServiceNow)

Work Experiences

  • Collaborated with metric insurance on medical claims, securing approvals for treatment plans within 18 months and improving client outcomes.
  • Helped patients receive the best possible care by assisting them in receiving high-quality, appropriate care.
  • Authored a comprehensive guide on community resources, improving access to services by creating an online platform for users.
  • In charge of all logistics for abuse and neglect cases from start to finish.
  • Aimed at enhancing community integration.
  • Arranged transportation and logistics for clients.
  • Achieved results over 2017.
  • Collaborated with procedure insurance on medical claims.
  • Advocated for policy changes regarding mental health service access.
  • Achieved results within three years.

Summaries

  • Well-versed in handling emergency situations gracefully and efficiently.
  • Prepared to use skills to make a positive impact on initiative changes.
  • Proven track record of motivating automated to achieve team, individual, and management goals.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Dedicated Transition Case Manager who can use proven interpersonal, sales, and communication skills to get people's attention and make a difference on important social, economic, and political issues.
  • Strong technical skills and experience in workflow optimization.
  • Transition Case Manager with performance reporting and risk assessment abilities.
  • Professional who is proactive and resourceful in making appropriate decisions for high-quality, cost-effective care.
  • Multilingual and fluent in Japanese and Spanish, with a strong grasp of cultural differences.
  • Cross-functional collaboration Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.

Accomplishments

  • Provided data-backed reports that influenced the allocation of additional funding, resulting in 3 new positions to support case management.
  • Increased program compliance management by ensuring adherence to state guidelines, which resulted in achieving CPA from metric.
  • Monitored client progress during follow-up case reviews, leading to a 64% higher rate of successful treatment completion.
  • Achieved a 34% reduction in no-show rates for clients' healthcare appointments by implementing reminder systems and transportation resources.
  • Developed culturally aware educational materials and resources that helped 10 clients understand available public assistance programs.
  • Developed personalized care plans for clients involving behavioral health interventions, achieving a 29% improvement in treatment adherence.
  • Led policy development efforts on trauma-informed care that were adopted by Vantage, resulting in better service delivery for complex cases.
  • Delivered culturally competent care plans that respected client backgrounds, driving 57% higher client cooperation among diverse populations.
  • Championed a client-centered approach that resulted in resolving 47% of service concerns at intake, significantly reducing rework after assessments.
  • Worked cross-functionally with mental health professionals to stabilize clients, reducing emergency room visits by 15%.

Affiliations

  • Certified Rehabilitation Counselor (CRC) - Emphasizes vocational training and development for clients re-entering the workforce.
  • Fellow, International Association for Social Work with Groups (IASWG) - Promoted group-based approaches to long-term client stability.
  • Member, National Association of Social Workers (NASW) - Engaged in continuous professional development opportunities on community care management and mental health.
  • Member, Association of Community Human Service Agencies (ACHSA) - Networked around best practices to meet rehabilitative and financial needs of marginalized clients.
  • Professional Affiliate, Society for Social Work Leadership in Health Care (SSWLHC) - Worked collaboratively to implement systemic hospital-to-home care transitions.
  • Affiliated Member, National Reentry Resource Center (NRRC) - Assisted justice-involved clients through coordinated housing and employment support.
  • Affiliate, Association on Aging in Community - Focused on aging adults transitioning from assisted living facilities to independent community settings.
  • Certified Supported Housing Specialist (CSS) - Recognized for training in managing complex housing transitions for vulnerable populations.
  • Conference Attendee, American Public Health Association (APHA) - Focused on social determinants of health that impact successful community reentry from institutional care.
  • Volunteer Organizer, Veterans' Care Support Network (VCSN) - Engaged directly with transitioning veterans to provide housing and job placement support.

Certifications

  • Certified Public Manager (CPM) – initiative
  • CompTIA Network+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Rehabilitation Counselor (CRC) - Commission on Rehabilitation Counselor Certification
  • SAP Certified Application Associate
  • Certified in Public Health (CPH) - process
  • Substance Abuse Counselor Certification - standard
  • Microsoft Office Specialist (MOS)
  • CompTIA A+ Technician
  • Google Certified Professional Cloud Architect

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