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Skills

  • Relationship development
  • Supervision
  • Process improvement
  • Continuous improvement strategies
  • Team building
  • Cross-functional team collaboration
  • Award-winning leadership
  • Business Development
  • High-Tempo Environment Leadership
  • Crisis Management and Resolution

Work Experiences

  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.
  • Was in charge of maintaining store equipment such as computers, printers, and fax machines.
  • Manufacturing service agreements and quality standards were negotiated by me.
  • Improved filing systems for confidential client records and reports increased operational efficiency.
  • Was in charge of global product development and partner relationships, which allowed the company to expand its footprint into new markets.
  • Reviewed established policies and procedures in order to assume temporary leadership roles, motivate employees, and ensure that procedure operations ran smoothly.
  • Various events, such as tradeshows, seminars, and workshops, were used to engage prospects and customers.
  • Achieved 70% qualification rates on all mandatory certifications.
  • Achieved 67% improvement in team performance metrics.
  • Taught Senior Enlisted Managers and Senior Enlisted Managers effective customer service techniques, resulting in a 4% increase in client satisfaction.

Summaries

  • Demonstrated ability to develop and manage exceptional teams in order to meet and exceed challenging goals.
  • Senior Enlisted Manager who is proactive and meticulous, with over 18 years of experience in the system industry.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Clear understanding of budget management and risk assessment as well as process improvement training.
  • Dedicated to improving employee engagement and performance through training, monitoring, and morale-building.
  • Results-oriented, goal-oriented, and looking to apply my experience to the role of Senior Enlisted Manager.
  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.
  • Offering a can-do attitude and a track record of success in coordinating and monitoring operations across multiple departments.
  • Collaborative, with a commitment to collaborating with coworkers to foster an engaged, empowering work environment.
  • Leader with an organized nature and an analytical problem-solving approach who is goal-oriented and enterprising.

Accomplishments

  • Led a team of 15 personnel in executing mission-critical objectives, improving overall effectiveness by 47%.
  • Mentored over 7 junior staff members, improving leadership capabilities and boosting retention by 79% over 2020.
  • Implemented enhanced reporting and tracking systems for customer success, leading to a reduction in metric by 82%.
  • Directed deployment logistics for a 7 person team, resulting in a 38% reduction in mission start-up time.
  • Aligned team objectives with overall company goals, leading to method completion ahead of schedule and under budget by 53%.
  • Collaborated with safety and operations teams to establish new protocols, reducing on-the-job injuries by 38% and enhancing workplace safety culture.
  • Achieved a ITIL compliance rate of 73% across the team within 3 months through a structured training and assessment program.
  • Orchestrated the seamless transition of Workday, improving user access and reducing downtime by 69%.
  • Reduced safety incidents by 44% within 8 months by creating and leading an industry-compliant safety training initiative.
  • Implemented cross-functional communication protocols, effectively reducing project delays by 82% and ensuring continuous operational flow.

Affiliations

  • Reserve Officers Association (ROA) - Mentor for the Emerging Leaders Program
  • Jaycees
  • Rotary International
  • Project Management Institute
  • American Marketing Association
  • American Legion - Chair of Veterans Affairs Committee
  • Veterans of Foreign Wars (VFW) - Leadership Liaison for system
  • International Council of Nurses
  • International Federation of Professional and Technical Engineers (IFPTE) - Member with focus on resource allocation
  • Association of Information Technology Professionals

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Law Enforcement Operations Certification from Northwind
  • Google Certified Professional Cloud Architect
  • Cisco Certified Internetwork Expert (CCIE)
  • Senior Enlisted Joint Professional Military Education (SEJPME) program
  • Global Strategic Leadership Program Completion from Columbus
  • Certified Manager (CM) from the Institute of Certified Professional Managers
  • Certified Business Analysis Professional (CBAP)
  • Lean Six Sigma Black Belt Certification
  • Total Quality Management (TQM) Certification

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