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Skills

  • Business operations
  • Problem solving and conflict resolution
  • Inventory control and reduction
  • POS system Tableau
  • Customer satisfaction improvement
  • Team management
  • Golf event management
  • Vendor sourcing
  • Developing brand messaging
  • Operational improvement

Work Experiences

  • Reviewed sales reports in order to identify and improve sales performance, assist with inventory management, and capitalize on new trends.
  • Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
  • Submitted reports to senior management in order to assist them in making business decisions and planning.
  • Taught employees how to deal with difficult customers and difficult situations.
  • Achieved an increase in repeat sales.
  • Achieved an annual reduction of $18 in procurement costs.
  • Attained a 69% increase in total revenue.
  • Marked down clearance items and moved merchandise to its proper location in the store.
  • Successfully introduced new product lines that resulted in a 13% increase in annual profits.
  • Achieved better pricing and wider product selection.

Summaries

  • Adept in managing financial components.
  • Client-facing professional with a positive attitude and expertise in data analysis and cross-functional collaboration.
  • Boosted brand visibility.
  • Adept in managing all financial components, ensuring sustainable growth and reducing overhead costs by $8 through astute budget forecasting and expenses management.
  • Discussing sales performance, maintaining accountability, and recognizing excellent performance were all successful ways to engage with employees.
  • Supporting staff in handling service issues and customer communications in order to maintain service standards.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Within Miscellaneous, senior Golf Pro Shop Manager and outstanding performer in workflow optimization and process improvement.
  • Achieved operational success in high-volume pro shops.
  • Boosted overall sales.

Accomplishments

  • Generated financial reports with 0 variance over 17 fiscal years, ensuring accurate tracking of pro shop income and expenses.
  • Resolved product issue through consumer testing.
  • Established a new inventory management system, reducing stock shortages by 19% and increasing product availability for customers.
  • Developed and executed sales strategies that increased golf apparel sales by 19% during peak seasons.
  • Reduced annual pro shop expenses by $11 through negotiating improved terms with suppliers and optimizing staffing needs.
  • Designed a strategic staffing schedule that accommodated 16% more golfers on weekends and holidays, optimizing customer service and minimizing wait times.
  • Introduced new technology solutions, such as Jira, to improve daily scheduling and customer booking efficiency by 68%.
  • Organized in-store golf clinics and equipment demonstrations, contributing to a 49% rise in customer foot traffic and sales volume.
  • Created weekly sales performance metrics to track progress and improve under-performing categories, resulting in a 60% boost in overall store sales.
  • Expanded the store's product offerings based on customer feedback, increasing revenue from accessories by 73% in one fiscal cycle.

Affiliations

  • United States Golf Association (USGA)
  • International Association of Administrative Professionals
  • Club Managers Association of America (CMAA)
  • American Society of Safety Professionals
  • National Golf Foundation (NGF)
  • Golf Association of Raleigh
  • Toastmasters
  • Association for Supply Chain Management (APICS)
  • National Association of Professional Organizers (NAPO) – Relevant for Calendar Optimization
  • International Council of Nurses

Certifications

  • Professional in Retail Management (PRM) – Meridian
  • PGA Management Program Certification – Brightline
  • Certified Customer Service Professional – Retail Focus (CCSP) – Harbor & Co.
  • Golf Shop Financial Oversight Certification – Harbor & Co.
  • Certified Retail Manager (CRM) Harbor & Co.
  • Cisco Certified Network Associate (CCNA)
  • First Aid/CPR Certified
  • Certified Public Accountant
  • Certified Retail Buying and Merchandising Specialist – Brightline
  • Certified Pro Shop Management Professional (CPSMP) – Brightline

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