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Skills

  • Team management
  • Sales leadership development
  • HRIS technologies
  • Vendor management
  • Communications
  • Organization
  • Administrative support
  • Inventory management
  • RFI Scanners
  • Project organization

Work Experiences

  • Achieved results according to post-training surveys.
  • Achieved President's Club recognition for innovative learning solutions.
  • Led training programs aimed at implementing new agent performance management standards for 8 departments.
  • Achieved a 74% completion rate within 2022.
  • Devised effective training objectives, course content, and all supporting materials.
  • Achieved an attendee satisfaction rate of 43%.
  • Oversaw 6 annual training sessions with 8 participants.
  • Built skills for procedure department employees.
  • Successfully trained instructors and supervisors in employee management techniques.
  • Helped team members succeed and advance within the department and company by mentoring them.

Summaries

  • Analytical problem-solver looking for a Training Program Manager position where she can leverage her experience and help the company grow.
  • Dedicated employee who is passionate about advancing the organization and bringing about positive change.
  • Outstanding communicator, multitasker, and problem-solver.
  • Miscellaneous student seeking hands-on experience through an internship in cross-functional collaboration.
  • Active leader with excellent communication and collaboration skills.
  • Communicative and team-oriented, with QuickBooks expertise.
  • Training Program Manager with client relations and strategic planning abilities.
  • Training Program Manager is a hardworking and dependable Training Program Manager who excels at strategic planning and vendor management.
  • Ready to bring 7 years of Miscellaneous experience to a dynamic new role with process leadership team.
  • Developing exceptional workflow optimization and performance reporting abilities.

Accomplishments

  • Assisted in the implementation of a Learning Management System (LMS) that improved tracking of employee training completion rates by 49%.
  • Led the redesign of safety and compliance e-learning modules, improving adherence to industry regulations and reducing fines by 36%.
  • Conducted root cause analysis of performance deficiencies, informing the development of new training interventions which led to 17% improved operational performance.
  • Streamlined the training calendar, reducing delivery lead times by 25%, while maintaining adherence to all project deadlines.
  • Restructured and optimized the use of external trainers, cutting outsourcing costs by 60% while maintaining quality training standards.
  • Implemented standardized training assessments, resulting in more accurate identification of performance gaps and increasing average employee proficiency metrics by 24%.
  • Assessed needs and collaborated with internal teams to bridge skills gaps through targeted microlearning, improving employee engagement by 52%.
  • Introduced AI-based training tools to provide personalized learning experiences, increasing learner engagement by 55%.
  • Delivered continuous improvement in training evaluations, increasing average course satisfaction ratings to 78% by 2020.
  • Revitalized diversity and inclusion training initiatives, increasing participation rates and awareness leading to measurable improvements in company culture.

Affiliations

  • Committee member in the American Society for Training and Development, focusing on improving instructional design methodologies for corporate environments.
  • Affiliated with the International Society for Performance Improvement (ISPI), regularly attending forums on performance-enhancing training solutions.
  • Volunteer lead for Corporate Training Week 2024, creating new mentoring and coaching programs that saw a 55% improvement in staff performance.
  • Volunteer coordinator for Lakeside Partners, leading quarterly employee development and learning sessions focused on career progression within the workplace.
  • Presented at the Annual Training and Development Conference, sharing best practices for Learning Management System (LMS) integration and performance tracking.
  • Organized monthly events as part of the Global Learning and Development Network chapter in Phoenix to promote collaborative training strategies.
  • Certified trainer through the National Training Institute (NTI) for Executives in 2017, specializing in cross-functional training implementation.
  • Member of the Training Industry Networking Group, where I share insights on modern learning technology adoption and blended training approaches with peers.
  • Recipient of the HR Executive’s Innovation Award in 2024 for spearheading a mentorship program that improved retention metrics.
  • Participating member of the National Management Association (NMA), with a special focus on developing leadership training modules for mid-level managers.

Certifications

  • Instructional Design for eLearning by Asana
  • Microsoft Office Specialist (MOS)
  • Professional in Human Resources (PHR)
  • Adobe Captivate Specialist Certification by Ironclad Systems
  • Certified Business Analysis Professional (CBAP)
  • Certified Organizational Development Specialist (CODS) by The HR Academy
  • SHRM Certified Professional (SHRM-CP)
  • Salesforce
  • Gallup-Certified Strengths Coach
  • First Aid/CPR

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