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Skills

  • Digital transformation in retail
  • Merchandising operations
  • Process improvement
  • Process and procedure development
  • Customer problem resolution
  • Logistics cost reduction
  • Marketing strategy
  • Cost-saving initiatives
  • Omnichannel Retail Strategy
  • Merchandising strategy analysis

Work Experiences

  • Reviewed sales reports in order to identify and improve sales performance, assist with inventory management, and capitalize on new trends.
  • Achieved Innovation Award for retail excellence.
  • Audited and fine-tuned merchandising strategies, which directly resulted in a sales increase of $17 in method.
  • Educated customers about promotions to increase sales.
  • Focused on completing timely performance evaluations, providing positive feedback, and rewarding superior performance when recruiting and retaining top talent.
  • Was in charge of overseeing employee performance, resolving issues, and increasing efficiency in order to meet productivity goals.
  • Devised and coordinated category and standard strategic plans, resulting in a $8 increase in sales revenue within two years.
  • Was in charge of end-to-end stock management, which included incoming inventory inspection, shelf merchandising, and shrinkage prevention.
  • Successfully introduced new product lines that resulted in a 18% increase in annual profits.
  • Boosted online-to-offline store conversions by 51%.

Summaries

  • Forward-thinking and hardworking, with a diplomatic communication style aimed at increasing customer engagement and satisfaction.
  • Willing to put budget management knowledge to work for a well-established company in the Miscellaneous sector.
  • Bridged the gap between e-commerce and physical stores.
  • Achieved a surge of 40% in online-to-offline sales conversion.
  • Consistently achieved KPIs.
  • ServiceNow is something I'm familiar with.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Strengths in team leadership and stakeholder engagement backed up by Miscellaneous training.
  • Self-motivated leader who excels at fostering business relationships, increasing sales, and developing practical solutions in response to client needs.
  • Proven track record of exceeding sales targets by closely monitoring employee performance and coaching salespeople on how to sell more effectively.

Accomplishments

  • Championed health and safety protocols during store revamps, earning ITIL for compliance across multiple locations.
  • Implemented a store associate training program that improved team efficiency and resulted in a 36% increase in average transaction value.
  • Executed a successful omnichannel strategy that resulted in a 47% growth in online and in-store cross-channel purchases.
  • Resolved product issue through consumer testing.
  • Reduced shrinkage by 76% by implementing targeted loss prevention tactics and regular store audits.
  • Collaborated with HR to implement a leadership development program, resulting in a 82% increase in internal promotions for store managers.
  • Reduced average turnover rate by 31% through improved onboarding and continuous staff engagement initiatives.
  • Established an employee recognition program that decreased turnover by 29%, fostering a more positive and productive work environment.
  • Fostered community partnerships through sponsorship of local events, generating $4 in additional annual revenue from increased store visibility.
  • Optimized payroll and scheduling processes, saving the company $16 in labor costs annually while maintaining high staff morale and productivity.

Affiliations

  • Rotary International
  • Global Customer Experience (CX) Consortium
  • Professional Retail Store Maintenance Association (PRSM)
  • Lean Six Sigma Certification, standard - 2024
  • Corporate Sustainability Reporting (CSR) Initiative
  • Retail Systems Research (RSR) Advisory Board Member
  • International Council of Nurses
  • Institute for Supply Management (ISM) Membership
  • American Medical Informatics Association
  • Omnichannel Retail Consortium Member

Certifications

  • Talent Development and Training Certification - 2020
  • Food Safety Certification (where applicable) - category
  • Global Leadership Skills Certification - Phoenix
  • Certified Store Manager (CSM) - 2015
  • Certified Operations Manager (COM) - Meridian
  • First Aid/CPR Certified
  • Advanced Retail Marketing Certification - Brightline
  • Apple Certified Associate (ACA)
  • Project Management Professional (PMP)
  • Certified Risk Manager (CRM) – Columbus

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