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Skills

  • Compliance with Scrum Master Standards
  • Inventory management
  • Installation documentation and reporting
  • Client usage rate improvement
  • Timeline management
  • Technical troubleshooting
  • Cost reduction strategies
  • Project organization
  • Budget management for installations
  • Customer service

Work Experiences

  • Confirmed installation quality checks.
  • Configured and installed QuickBooks systems in 9 homes/businesses, increasing customer usage rates by 76%.
  • Achieved a customer satisfaction rate of 68%.
  • Completed high-stakes Asana installations.
  • Completed 9 installations.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Completed installation within several months.
  • Collaborated cross-departmentally to coordinate product delivery schedules for installation, reducing lead time by 7 days.
  • Collaborated with the compliance on custom projects, resulting in 6 successful installations for high-profile clients.
  • Organized the circulation desk, which had a total of 14 books and periodicals to check out.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Clear understanding of process improvement and cross-functional collaboration as well as data analysis training.
  • Achieved 72% reduction in install time.
  • Completed 3 installations within set timeframes.
  • Excel and the ServiceNow library system are two of my favorite programs.
  • Assisted in the installation of QuickBooks.
  • Dynamic and outgoing Library Assistant with excellent customer service skills who assists patrons in using library technological services and resources.
  • Adaptable team player, praised for collaborating across departments to successfully meet compliance and timeline objectives for SAP installation projects.
  • Conducted pre-installation checks.
  • Adaptable team player.

Accomplishments

  • Collaborated effectively with 2 professionals to complete large-scale installation projects within one year constraints.
  • Collaborated with teams to integrate Asana, bolstering overall network efficiency and reducing downtime.
  • Contributed to a 48% increase in client satisfaction by expediting the installation of high-priority systems.
  • Verified that systems were fully operational post-installation, leading to a 73% reduction in customer downtime.
  • Enhanced client satisfaction by addressing last-minute requests and tailoring installations to their specific needs.
  • Developed a tracking mechanism for post-install services, reducing delays in system updates by 36%.
  • Created job aids and reference sheets that cut technician setup time by 33% during installation projects.
  • Addressed and swiftly resolved method during final installations, avoiding costly project delays and maintaining schedule adherence.
  • Managed the scheduling and completion of ServiceNow installations, resulting in a consistent 82% on-time completion rate.
  • Collaborated with team of 3 in the development of process.

Affiliations

  • International Council of Nurses
  • Member of the Electronic Security Association (ESA)
  • Commissioning Engineer Member of the American National Standards Institute (ANSI)
  • Freemason
  • Society of Human Resource Management
  • Member of the Equipment Installers and Technicians Union (EITU)
  • Technician Member of the National Electrical Contractors Association (NECA)
  • Toastmasters
  • Occupational Membership with the National Association of Tower Erectors (NATE)
  • Project Management Institute

Certifications

  • Building Systems Maintenance Certification (SMC), Meridian
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Structured Cabling Systems Installer
  • Certified Business Analysis Professional (CBAP)
  • Certified Alarm Technician (CAT) - Harbor & Co.
  • Telecommunications Cabling Installer License, 2022 by Georgia
  • OSHA 10-Hour or 30-Hour Construction Industry Outreach Training
  • Certified Low Voltage Technician (CLVT)
  • EPA 608 Certification, 2017
  • Certified Remote Pilot (Part 107)

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