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Skills

  • Cross-functional collaboration
  • Client relations expert
  • Negotiation and mediation skills
  • Business operations
  • Skilled negotiator
  • Production-oriented
  • System equipment
  • Influencing business growth
  • Property and casualty products
  • Team leadership and development

Work Experiences

  • Was in charge of representing
  • Provided agency management with up-to-date activity and production logs for review.
  • Was in charge of coding claims forms and resolving disputes between carriers and clients.
  • Called 18 lapsed customers to inquire about their ongoing needs each week.
  • Sought advice.
  • Kept track of everything.
  • Developed life insurance and commercial insurance leads to meet monthly sales targets.
  • Increased client retention by providing excellent service and following up.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Completed and maintained all types of personal lines insurance policies within the agency.

Summaries

  • Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.
  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.
  • I worked on films that screened at Asians on Film Festival, Boston International Film Festival, Tri-Cities Fantastic Fest, and Mile High Horror Film Festival, among others.
  • Customer-focused, strategic-thinking salesperson with more than 20 years of experience in developing relationships, cultivating partnerships, retaining top accounts, and expanding profit channels.
  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.
  • Former underwriter with exceptional problem-solving and analytical skills.
  • With 14 years of progressive experience in large-scale corporate banking environments, I am a highly analytical and results-driven banking professional.
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • As an Intern, I'm an ambitious Insurance student looking for hands-on experience in stakeholder engagement underwriting.
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.

Accomplishments

  • Achieved a 73% first-contact resolution rate through effective customer consultation and detail-driven claim reviews.
  • Effectively managed a claims portfolio exceeding 2 cases, ensuring timely processing and settlement of claims valued at over $11.
  • Documented and resolved process which led to procedure.
  • Prepared summary reports for senior management, outlining claims trends and KPIs, contributing to strategy adjustments that drove a 52% increase in departmental performance.
  • Led an initiative to reduce external legal expenditures on claims litigation, resulting in a savings of $7 annually.
  • Investigated and resolved escalated claims within 11 days, keeping approval timelines in line with SLAs.
  • Collaborated with the compliance team to ensure that claims procedures aligned with the latest regulatory requirements, reducing compliance risks by 34%.
  • Contributed to a 45% increase in customer satisfaction scores by improving claims resolution timelines and accuracy.
  • Reduced manual claims processing errors by 39% through the implementation of a digital claims auditing tool.
  • Developed and implemented a claims automation system that reduced overall processing time by 21% while adhering to compliance regulations.

Affiliations

  • Certified Property Casualty Underwriter (CPCU) Society – Claims Section
  • National Association of Subrogation Professionals (NASP) – Affiliate
  • Professional Liability Underwriting Society (PLUS) – Professional Member
  • Journal of Claims Management – Contributor
  • International Association of Special Investigation Units (IASIU) – Fraud Claims Affiliate
  • Insurance Brokerage Forum – Keynote Speaker
  • American Society of Safety Professionals
  • Involvement in State Insurance Regulatory Authority Boards – Committee Member
  • Society of Human Resource Management
  • Claims Handling Best Practices Roundtable – Contributing Member

Certifications

  • Associated Risk Manager (ARM)
  • Insurance Fraud Prevention and Detection (IFPD) Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • Professional in Insurance Standards (PIS)
  • Associate in Surplus Lines Insurance (ASLI)
  • Cyber Insurance Specialist Certification (CISC)
  • Google Certified Professional Cloud Architect
  • Certified Professional Insurance Investigator (CPII)
  • Senior Claims Law Associate (SCLA)
  • Certified Litigation Management Professional (CLMP)

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