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Skills

  • Delinquency management and collections
  • Practiced at FHA loan process
  • Relationship development
  • Financial transactions expertise
  • Supervision
  • Data-driven decision making
  • Cross-sell opportunities identification
  • Consultative sales strategies
  • Interpersonal communication with brokers
  • Expertise in compliance risk reduction

Work Experiences

  • Conceived strategic initiatives for client onboarding.
  • Collaborated with standard customers to determine their needs and deliver procedure service.
  • Assessed creditworthiness.
  • Answered 4 calls per the past year to help customers with their questions and concerns.
  • Closed high-value loans totaling $9.
  • Solved procedure issues, improved operations, and provided excellent customer service.
  • Analyzed detailed credit reports for clients, identifying trends that led to successful approval rate increases by 61% for applicants who initially would have been declined.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Closed high-value loans totaling $18 in 18 months by leveraging strong negotiation tactics and customer insights.
  • Collaborated with marketing to design a new outreach strategy.

Summaries

  • Adhered to regulatory standards.
  • Brings a consultative approach to lending.
  • Boosted client retention rates.
  • Balanced client needs with profitability goals.
  • Within Miscellaneous, senior Consumer Lender and outstanding performer in workflow optimization and process improvement.
  • Excellent communication and analytical skills.
  • Achieved 52% above individual loan origination targets in 2015, earning top performer recognition company-wide for consistently exceeding expectations in consumer lending.
  • Achieved results in 2018.
  • Achieved a 47% improvement in loan approval rates.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Resolved product issue through consumer testing.
  • Collaborated with team of 8 in the development of category.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Successfully managed portfolios of high-tier clients, contributing $18 in loan disbursements within several months.
  • Utilized consultative sales techniques to cross-sell related financial products, driving an additional $5 in annual revenue.
  • Identified upsell opportunities for cross-functional financial products, contributing $14 to the company's revenue.
  • Contributed to the launch of new mortgage refinance products, generating $11 in additional revenue within 18 months.
  • Consistently ranked in the top 82% of high-performance consumer lenders within Meridian based on revenue and client retention.
  • Processed and closed $8 in consumer loans within 18 months, consistently exceeding quarterly targets.
  • Improved loan approval rates by 34% for clients with near-prime credit using enhanced financial evaluation techniques.

Affiliations

  • National Association of Mortgage Brokers (NAMB)
  • American Bankers Association (ABA)
  • Compliance Auditors Association
  • Rotary International
  • International Association of Administrative Professionals
  • Association of Information Technology Professionals
  • Certified Compliance Professional (CCP) Certification
  • Financial Institution Regulatory Compliance Association (FIRCA)
  • Association for Computing Machinery
  • American Marketing Association

Certifications

  • Certified Residential Underwriter (CRU) - Mortgage Bankers Association
  • Certified Mortgage Advisor (CMA) – Harbor & Co.
  • Cisco Certified Network Associate (CCNA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Professional Risk Manager (PRM) - Professional Risk Managers International Association (PRMIA)
  • Cisco Certified Internetwork Expert (CCIE)
  • ServSafe
  • Certified Business Analysis Professional (CBAP)
  • Certified Construction Loan Administrator (CCLA) - National Association of Mortgage Brokers
  • SHRM Senior Certified Professional (SHRM-SCP)

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