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Skills

  • Performance improvement techniques
  • Business Strategy
  • Denial management and resolution
  • Proficiency in Asana
  • Collection strategy development
  • Team-oriented
  • Accounts receivable management
  • Insurance payment reconciliation
  • Records management
  • Data analysis for financial reporting

Work Experiences

  • Used pre-scripted statements to communicate current account information and collect payments.
  • Took payments over the phone and set up automatic drafts.
  • Attempted to collect outstanding amounts by notifying customers of delinquent accounts.
  • Sold delinquent mortgage notes to potential investors and negotiated the best possible price.
  • Achieved 26% fewer invoice disputes.
  • Kept track of information about customers' financial situations as well as collection efforts.
  • Ran skip traces on customers who didn't respond to collection attempts.
  • Collaborated with Tableau engineers to optimize collection workflows, ultimately increasing the system’s efficiency by 16% and boosting collections speed.
  • Boosted collection prediction accuracy by 45%.
  • Kept track of the status of legal invoices for foreclosure attorneys' litigation.

Summaries

  • Dedicated to providing high-quality, skilled medical care to patients.
  • Patient information is carefully reviewed to diagnose and determine appropriate treatments.
  • Experienced Collections Specialist looking forward to stepping into a new role with room for long-term growth and advancement.
  • To handle challenging artifact needs, a detail-oriented Collections Specialist, Internal Medicine with manual dexterity and conservation knowledge is required.
  • Veteran Collections Specialist with excellent follow-up and a systematic approach.
  • To maximize performance, a versatile collections professional focuses on quickly learning new strategies and scripts.
  • Accelerated payment cycles.
  • Collections Specialist, Internal Medicine is a critical thinker with extensive experience treating procedure and metric conditions.
  • Internal medicine specialist with 9 years of experience in providing comprehensive care and diagnosing patient health issues.
  • With specialized knowledge of procedure and method concerns, I've worked in stakeholder engagement conditions.

Accomplishments

  • Analyzed historical payment behaviors using Microsoft Excel and refined collection strategies that yielded a 38% higher than anticipated recovery rate in 2022.
  • Assisted the finance team by preparing and delivering custom financial reports that highlighted applicable payment trends, reducing future outstanding payments by 60%.
  • Mentored a collections team, leading to a 59% improvement in the resolution of overdue patient accounts.
  • Utilized denial management workflows to resolve claim denials in under 4 days and recovered 7 in lost claim revenue.
  • Collaborated with insurance providers and patients to reconcile discrepancies, which resulted in the recovery of previously uncollected funds totaling 10.
  • Applied applicable legal knowledge to comply with healthcare collections regulations, improving compliance rates by 31%.
  • Led a successful accounts receivable clean-up initiative by evaluating aging balances, which resulted in a 75% reduction in overdue accounts.
  • Maintained accurate and efficient records of patient collections in Jira, facilitating end-of-month reconciliation and reducing discrepancies by 80%.
  • Collaborated with the billing department to reduce overall outstanding accounts by 19% through strategic negotiating and patient follow-up initiatives.
  • Facilitated ongoing patient communication and education regarding medical billing and financial assistance, resulting in a 54% decrease in overdue payments.

Affiliations

  • Alumni, Healthcare Management Leadership and Strategy Program, Vantage, 2023
  • Member-in-Training, Medical Collection Practices Certification, process, 2018
  • Completed Certification in Patient Financial Services from AAHAM, 2024
  • Active Participant, Healthcare Financial Management Association (HFMA) Revenue Cycle Forum, 2021
  • Attendee, Legal Collections Best Practices Training by Northwind, 2020
  • Presenter, Accounts Receivable Optimization Session at standard, 2022
  • Member, American Association of Healthcare Administrative Management (AAHAM) framework
  • Certified Legal Debt Collection Specialist training completed through standard, 2020
  • Member, Medical Billing and Collections Association (MBCA), 2015 – Present
  • Member, Association of Credit and Collection Professionals (ACA International), 2015 – Present

Certifications

  • Apple Certified Associate (ACA)
  • Certified Professional Medical Auditor (CPMA) – 2016, Summit Group
  • First Aid/CPR
  • Salesforce
  • SHRM Certified Professional (SHRM-CP)
  • Revenue Cycle Representative Certification – 2015, Cedar Works
  • Certified Outpatient Coder (COC) - 2022, Lakeside Partners
  • Microsoft Office Specialist (MOS)
  • SAP Certified Application Associate
  • Certified Business Analysis Professional (CBAP)

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