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Skills

  • Familiar with locating individuals
  • Foreclosures and Liquidations
  • Automation of billing processes (Jira)
  • Insurance claims processing
  • Team-oriented
  • Call center background
  • Short Sales/Note Sales
  • Insurance payment reconciliation
  • Persuasion strategies
  • Familiarity with patient assistance programs (PAPs)

Work Experiences

  • Achieved a 54% accuracy increase in legal referrals.
  • Achieved a 73% increase in successful collections.
  • Checked accounts to see if payment plans were being followed.
  • Achieved a collection rate of 40% within 2 days post-discharge.
  • Collaborated with cross-disciplinary teams.
  • Collaborated with Tableau engineers to optimize collection workflows, ultimately increasing the system’s efficiency by 16% and boosting collections speed.
  • Collaborated with insurance companies.
  • Took payments over the phone and set up automatic drafts.
  • Assessed the impact of proposed solutions on delinquent clients, discussed options, and identified foreclosure candidates.
  • Completed affidavits, modifications, and forbearance agreements for official court proceedings.

Summaries

  • Passionate about accurately diagnosing, educating, and treating patients to achieve optimal health outcomes.
  • To ensure patient safety, I'm driven to carefully review medication interactions and side effects.
  • Excellent communication and analytical skills, as well as a pleasant bedside manner.
  • Dedicated Collections Specialist looking to apply 9 years of experience to a new position.
  • Team leadership is something I know a lot about.
  • Looking to apply my 2 years of experience to a new and challenging role.
  • Skillfully restore pieces to their original state, paying close attention to every detail.
  • Accelerated payment cycles.
  • Patient advocate who is well-liked.
  • Collections Specialist, Internal Medicine with a strong background in evaluating patients and making accurate diagnoses to help patients reduce symptoms, improve quality of life, and solve problems.

Accomplishments

  • Collaborated with various internal departments to resolve billing discrepancies promptly, resulting in a net increase of 17 in recovered revenue.
  • Leveraged dashboards to evaluate collections performance metrics, aiding the decision-making process and improving collection rates by 40% month-over-month.
  • Enhanced systems integration for collection and billing automation with Salesforce, reducing manual errors and decreasing overdue balances by 56%.
  • Maintained accurate and efficient records of patient collections in Jira, facilitating end-of-month reconciliation and reducing discrepancies by 80%.
  • Managed high-volume collection of Salesforce balances for internal medicine patients in Portland, achieving an increase of 50% revenue collected.
  • Collaborated with insurance providers and patients to reconcile discrepancies, which resulted in the recovery of previously uncollected funds totaling 10.
  • Applied applicable legal knowledge to comply with healthcare collections regulations, improving compliance rates by 31%.
  • Provided patient assistance program (PAP) recommendations to decrease defaults on large balances, securing eligibility for 31% of patients.
  • Utilized denial management workflows to resolve claim denials in under 4 days and recovered 7 in lost claim revenue.
  • Trained 7 staff members in effective collections escalation procedures, contributing to a 73% increase in efficient payment recovery.

Affiliations

  • Member, Association of Credit and Collection Professionals (ACA International), 2015 – Present
  • Member, Medical Group Management Association (MGMA) framework
  • Member, American Association of Healthcare Administrative Management (AAHAM) framework
  • Graduate, HFMA Leadership Training for Healthcare Finance Professionals, 2022
  • Member, Professional Association of Clinical Coders and Billing Specialists, 2015
  • Attendee, Legal Collections Best Practices Training by Northwind, 2020
  • Alumni, Healthcare Management Leadership and Strategy Program, Vantage, 2023
  • Graduate of the Certified Healthcare Financial Professional (CHFP) Program, HFMA, 2018
  • Completed Advanced Collections and Accounts Receivable Training, Cedar Works, 2017
  • Certified Legal Debt Collection Specialist training completed through standard, 2020

Certifications

  • Certified Medical Office Manager (CMOM) - 2024, Northwind
  • ServSafe
  • Medical Billing and Coding Certification - 2020, Summit Group
  • Certified Specialist in Healthcare Collections (CSHC) – 2018, Harbor & Co.
  • American Academy of Financial Management (AAFM)
  • HIPAA Certification: Data Handling & Privacy – 2016, Beacon Labs
  • Certified Outpatient Coder (COC) - 2022, Lakeside Partners
  • Association for Project Management (APM)
  • CompTIA Network+
  • Certified Business Analysis Professional (CBAP)

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