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Skills

  • Team Leadership
  • Team management
  • Revenue generation
  • Inventory management
  • Operational efficiency improvement
  • Floor merchandising strategy
  • Problem resolution
  • MS Office
  • Customer service excellence
  • Operational improvement

Work Experiences

  • Coached a 14-person sales team on how to use effective sales techniques and provide excellent customer service.
  • Was in charge of overseeing employee performance, resolving issues, and increasing efficiency in order to meet productivity goals.
  • Collaborated on cross-departmental projects to enhance store merchandising, improving product visibility and sales by $2.
  • Achieved a 40% decrease in restocking time.
  • Focused on completing timely performance evaluations, providing positive feedback, and rewarding superior performance when recruiting and retaining top talent.
  • Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
  • Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer.
  • Achieved results during standard promotion.
  • Aligned audits with corporate policies.
  • Achieved a 48% reduction in waste.

Summaries

  • Agile and adaptable group leader with a stellar system history, a motivational approach, and an upbeat personality.
  • In-depth knowledge of all aspects of store operations, as well as the ability to identify and capitalize on improvement opportunities.
  • Adept at implementing inventory efficiency strategies.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Accomplished supervisor skilled in solving real-time challenges.
  • Aligned strategies with company goals.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Key Carrying Department Supervisor is a multi-talented Key Carrying Department Supervisor who is consistently rewarded for planning and operational improvements.
  • Achieved shrinkage reductions of 80% %.
  • Expert at resolving complex problems and implementing proactive operational changes.

Accomplishments

  • Monitored and enforced loss prevention policies, resulting in a 18% decrease in inventory shrink.
  • Managed daily cash receipts totaling $11, ensuring accuracy and compliance with internal audit standards.
  • Monitored daily cash flow and POS system reconciliation, reducing discrepancies by 21% during standard.
  • Facilitated the processing of 15 daily shipments, resulting in a 15% reduction in delays and stock discrepancies.
  • Documented and resolved standard which led to category.
  • Provided coaching and performance feedback to a team of 10 associates, leading to a 72% improvement in overall sales and customer service ratings.
  • Supervised daily store opening and closing procedures, ensuring adherence to company security and safety policies.
  • Developed and executed policies that improved compliance and enhanced customer satisfaction scores by 21%.
  • Established department-wide KPIs and key metrics, which improved monthly sales by 40% over metric.
  • Reduced employee turnover by 66% through improved onboarding practices and engagement strategies.

Affiliations

  • Leadership Development Program Alumni Network: Leading in Retail
  • Certified Retail Managers' Network (CRMN)
  • Global Workforce Leaders in Retail Association
  • National Association of Store Managers (NASM)
  • Freemason
  • Jaycees
  • Toastmasters
  • Career Development Program in Retail and Supply Chain Leadership
  • Council for Retail Profitability Leaders (CRPL)
  • American Medical Informatics Association

Certifications

  • First Aid/CPR Certified
  • Certified Inventory Control Specialist (CICS) – initiative
  • Certified Retail Associate (CRA) - system
  • Certified Sales Trainer (CST) - category
  • CompTIA A+ Technician
  • Customer Experience (CX) Management Certification – standard
  • Certified Team Leader (CTL) – metric
  • Leadership Development Program Certification – metric
  • Salesforce
  • Supply Chain Management Certification – Brightline

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