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Skills

  • Category equipment
  • Profit and loss analysis
  • Supervision
  • Budgets
  • First Aid/CPR
  • Problem resolution
  • Process improvement
  • Labor cost management
  • Process and procedure development
  • Relationship development

Work Experiences

  • Analyzed seasonality trends.
  • Taught newly hired Key Carrying Department Supervisors how to upsell using vendor management and risk assessment, boosting job expertise within 18 months.
  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
  • Created a task schedule for Key Carrying Department Supervisors based on their individual strengths and knowledge of risk assessment.
  • Helped customers by answering their questions and completing their requests.
  • Collaborated on cross-departmental projects.
  • Achieved a 48% reduction in waste.
  • Inspired employees to succeed and identified areas for improvement, resulting in a 18% increase in efficiency.
  • Coached a 14-person sales team on how to use effective sales techniques and provide excellent customer service.
  • Focused on completing timely performance evaluations, providing positive feedback, and rewarding superior performance when recruiting and retaining top talent.

Summaries

  • Aligned strategies with company goals.
  • Accomplished supervisor skilled in solving real-time challenges.
  • Accomplished supervisor with a knack for solving real-time challenges and improving customer service standards. Led efforts that consistently maintained 4-star ratings across key customer platforms through excellent service delivery.
  • Expert at resolving complex problems and implementing proactive operational changes.
  • Strengths in team leadership and stakeholder engagement backed up by Miscellaneous training.
  • Achieved 4% compliance with corporate security policies.
  • Professional with process improvement and risk assessment abilities who is dependable and attentive.
  • Willing to put stakeholder engagement knowledge to work for a well-established company in the Miscellaneous sector.
  • Forward-thinking and hardworking, with a diplomatic communication style aimed at increasing customer engagement and satisfaction.
  • Adept at aligning labor needs with projected sales trends.

Accomplishments

  • Managed daily cash receipts totaling $11, ensuring accuracy and compliance with internal audit standards.
  • Executed successful employee recognition efforts leading to significantly higher NPS and engagement surveys scores.
  • Facilitated the processing of 15 daily shipments, resulting in a 15% reduction in delays and stock discrepancies.
  • Collaborated with cross-functional teams from logistics and marketing to execute seasonal displays, driving a sales increase of 78%.
  • Boosted team morale and engagement through implementation of an employee recognition program, increasing retention rates by 75%.
  • Supervised daily store opening and closing procedures, ensuring adherence to company security and safety policies.
  • Implemented loss prevention strategies that reduced product shrinkage by 17% over 18 months.
  • Successfully led a team of 8 employees in meeting and exceeding sales goals by 26% during key promotional events.
  • Successfully increased average transaction value by 22% through selling upsell promotions during the method.
  • Designed and conducted employee training programs focused on cash handling, leading to a 42% reduction in transaction errors.

Affiliations

  • American Medical Informatics Association
  • Institute of Supply Chain Management (ISM) - Member
  • Council for Retail Profitability Leaders (CRPL)
  • Association for Supply Chain Management (APICS)
  • Association of Information Technology Professionals
  • American Marketing Association
  • International Council of Nurses
  • Retail Excellence Service Award Nominees Circle
  • National Retail Federation (NRF)
  • Global Workforce Leaders in Retail Association

Certifications

  • Salesforce
  • Certified Public Accountant
  • Certified Operations Supervisor (COS) – Vantage
  • Certified Key Holder (CKH) – Northwind
  • Sales and Productivity Measurement Certification – initiative
  • Communication and Conflict Resolution in Retail – method
  • CompTIA A+ Technician
  • Leadership in Safety and Compliance (LSC) Certificate – metric
  • Warehouse Management and Fulfillment Certification – Lakeside Partners
  • Certified Retail Associate (CRA) - system

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