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Skills

  • Multi-Tasking in a High-Volume Environment
  • Therapy programs
  • Basic financial and cost management
  • Medication dispensing
  • Dental and orthodontic terminology knowledge
  • Financial counseling for payment plans
  • Customer service and patient experience enhancement
  • Patient education and counseling
  • Patient communication and relationship management
  • Training and mentoring

Work Experiences

  • Boosted patient appointment adherence rates by 19% through targeted follow-ups and automated reminder systems.
  • Addressed operational challenges.
  • Planned surgeries, handled pre-certifications, and double-checked insurance coverage.
  • Assisted orthodontists in pre-treatment assessments for over 16 patients monthly, expediting diagnostic processes by 85%.
  • Coordinated with Lean certified orthodontists.
  • Boosted satisfaction scores by 75% over one year.
  • Achieved Top Performer recognition.
  • Addressed inquiries regarding treatment plans, insurance coverage, and orthodontic scheduling.
  • Created a streamlined recall system for follow-up appointments, achieving a 69% increase in patient adherence to post-treatment care.
  • Created customized care plans working with hospital staff and families to assess and meet individual needs.

Summaries

  • Adept at launching community outreach events focused on orthodontic health, generating over 2 new patient leads in 2018.
  • Astute professional with extensive experience in pharmacy operations and performance metrics.
  • Strengths in team leadership and performance reporting backed up by Miscellaneous training.
  • Within Miscellaneous, senior Orthodontic Coordinator and outstanding performer in performance reporting and strategic planning.
  • Bringing a successful career history of more than 3 years to the table.
  • Orthodontic Coordinator is a multi-talented Orthodontic Coordinator who is consistently rewarded for planning and operational improvements.
  • Healthcare administrator with a track record of providing high-quality healthcare services to patients.
  • Achieved a 76% increase in patient adherence to post-treatment follow-ups.
  • Addressed operational challenges and solutions.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Collaborated with the clinical team to optimize patient scheduling, significantly reducing wait times and increasing throughput by 75% for daily appointments.
  • Resolved product issue through consumer testing.
  • Supervised monthly review meetings with senior management, proposing strategies that led to a 66% improvement in monthly office performance metrics.
  • Coordinated cross-functional efforts with vendor management to streamline deliveries of essential orthodontic supplies, cutting delays by 13 days.
  • Reduced lab order processing time by implementing a new electronic tracking system which improved order accuracy and compliance by 16%
  • Designed and implemented an automated reminder system, increasing patient appointment adherence rates by 71%, positively impacting continuity of care.
  • Managed front desk operations, including check-ins and patient queries, for up to 9 patients per day, ensuring seamless operations and patient satisfaction.
  • Developed and executed a HIPAA-compliant patient workflow recognized with Top Performer, ensuring full regulatory compliance across all procedures.
  • Championed office inventory management initiatives by introducing a real-time equipment tracking system, reducing lost or misplaced assets by 57%.
  • Streamlined daily office operations by enhancing communication between orthodontists and office staff, ensuring error-free execution of data analysiss.

Affiliations

  • American Board of Orthodontics (ABO)
  • Orthodontic Study Group of Seattle
  • Healthcare Compliance Association (HCCA)
  • Dental Assisting National Board (DANB) Certification
  • Lions Club
  • American Association of Dental Office Managers (AADOM)
  • Rotary International
  • International Council of Nurses
  • Dental Specialties Group of Boston
  • Association of Medical Office Professionals (AMOP)

Certifications

  • Certified Compliance Officer – Orthodontics Focus from Compliance Certification Board (CCB)
  • Orthodontic and Advanced Treatment Planning Certificate from Harbor & Co.
  • Advanced HIPAA Compliance Specialist for Orthodontic Practices from Harbor & Co.
  • Insurance Coding Specialist (ICS) from American Health Information Management Association (AHIMA)
  • Certified Administrative Professional (CAP) from International Association of Administrative Professionals (IAAP)
  • Certified in Infection Control (CIC) by Certification Board of Infection Control and Epidemiology (CBIC)
  • CPR and AED Certification by category
  • Certificate in Dental Software Management by Tableau
  • Certified Orthodontic Practice Manager (COPM) from standard
  • Google Certified Professional Cloud Architect

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