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Skills

  • Cost-benefit analysis
  • Project coordination
  • Business operations
  • Agile project management
  • Cross-functional collaboration
  • Quality assurance
  • Budgets
  • Data analysis with SAP
  • First Aid/CPR
  • Customer satisfaction tracking

Work Experiences

  • Audited resource allocation plans.
  • Transported Tableau to two years customer locations.
  • Assisted in the development of standard operating procedures (SOPs).
  • Analyzed operational inefficiencies using Asana and recommended process automations which led to a 24% reduction in manual tasks.
  • Assisted in managing the daily operations of Harbor & Co., ensuring all KPIs were tracked and leading to a 78% increase in overall performance.
  • Assessed competitors.
  • Collaborated in the drafting of annual budgets for customer success by analyzing past expenditure trends, ensuring a 64% underspend while maintaining productivity goals.
  • Analyzed data trends.
  • Anticipated customer demand more accurately.
  • Oversaw the delivery of category project by process team, which resulted in initiative.

Summaries

  • Accelerated workflow by 36%.
  • Boosted customer satisfaction by 62% points.
  • For Miscellaneous sector businesses, forward-thinking Operations Specialist with 14 years of experience in risk assessment.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Analytical thinker with a solid background in process automation.
  • Adept at market research.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Analytical thinker with a solid background in process automation and operational improvements, consistently delivering measurable results across business functions.
  • Analyzed customer feedback.
  • Business Operations Intern who collaborated with finance teams to identify and eliminate unnecessary expenses, reducing operating costs by $4 annually.

Accomplishments

  • Documented and resolved framework which led to program.
  • Collaborated with procurement teams to renegotiate key supply contracts, leading to a $8 reduction in annual costs and better vendor relationships.
  • Led a cost-saving initiative through renegotiating vendor contracts, saving $7 in the fiscal year 2023.
  • Assisted in restructuring the daily operations of Summit Group, resulting in a 85% improvement in productivity.
  • Designed and facilitated training sessions for new employees on Standard Operating Procedures (SOPs), decreasing the onboarding training time by 42%.
  • Tracked key performance metrics for department daily operations, enforcing process improvements that led to a 23% increase in on-time task completion.
  • Collaborated with team of 3 in the development of initiative.
  • Worked closely with department heads to identify and communicate critical business risks, mitigating potential operational failures.
  • Implemented inventory process improvements that reduced spoilage and overstock by 74% in the first year.
  • Generated product-specific reports using ServiceNow, improving operational focus and product decision-making by identifying areas with low performance.

Affiliations

  • National Association for Business Economics (NABE)
  • Agile Leadership Network
  • Society for Human Resource Management (SHRM) Student Membership
  • Business Professionals of America (BPA)
  • Institute of Certified Professional Managers (ICPM)
  • Association of International Certified Professional Accountants (AICPA) - Student Member
  • Association for Operations Management
  • Association of Information Technology Professionals
  • Association for Supply Chain Management (ASCM)
  • Young Business Leaders Program

Certifications

  • Decision Making for Business Operations – Vantage
  • Certified Supply Chain Analyst (CSCA) - Brightline
  • Certified Professional in Supply Management (CPSM) - Brightline
  • Data Analytics Basics with R – Brightline
  • Apple Certified Associate (ACA)
  • Salesforce
  • Microsoft Excel Specialist – Workday, Meridian
  • Advanced Time Management Techniques – Lakeside Partners
  • Certified in Production and Inventory Management (CPIM) - Ironclad Systems
  • Data-Driven Decision Making (DDDM) – Vantage

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