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Skills

  • First Aid/CPR
  • Downtime reduction strategies
  • Supervision
  • Problem resolution
  • Data-driven maintenance recommendations
  • First-call resolution improvement
  • Fleet-wide system replacements
  • Client relationship management
  • Business operations
  • Service contract negotiation

Work Experiences

  • Achieved Top Performer for excellence in customer service by consistently exceeding performance benchmarks and resolving heating issues for clients in under process.
  • Collaborated with general contractors.
  • Used hammers and punches to add identifying numbers and wording to the final products.
  • Advised clients on energy-efficient heating solutions, leading to a 40% increase in sales of category products over a 2015 period.
  • Contributed to a streamlined workflow.
  • Reviewed work orders to identify desired processing plans, temperatures, and cycle requirements to produce optimal products.
  • Completed detailed measurements, tests, and visual evaluations of finished products before assigning grades.
  • Kept track of all job details in a maintenance request database.
  • Documented flaws and alerted the supervisor to issues with conformance.
  • Collaborated with engineers to test and validate custom-made heating systems, improving efficiency by 77% in program properties.

Summaries

  • Achieved a 71% reduction in emergency repair calls.
  • Award-winning Heating Technician recognized by Vantage for excellence in 2017, known for consistent, high-quality heating installations and services.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Consistently improved first-call resolution rates by 25%.
  • Desire to take on a challenging new role and offer superior work ethic, team-oriented nature, and skills gained over a 5-year Miscellaneous career.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Within Miscellaneous, senior Heating Technician and outstanding performer in risk assessment and process improvement.
  • Collaborated with construction teams.
  • Completed large-scale heating installations for initiative buildings.
  • Certified Heating Technician dedicated to safety and quality.

Accomplishments

  • Advised customers on best practices for reducing energy consumption, leading to a reduction in service calls by 39%.
  • Developed and implemented a systematic approach to addressing patient comfort concerns in healthcare facilities, improving comfort reports by 62%.
  • Coordinated system replacements and upgrades for a commercial property group, reducing overall heating costs by $11 annually.
  • Conducted detailed system diagnostics and installed upgrades in over 8 clients' properties to bring them up to code and reduce emissions.
  • Implemented scheduled maintenance for commercial HVAC systems, reducing emergency repair calls by 48% over 18 months.
  • Analyzed customer data to recommend personalized heating solutions, contributing to a 85% increase in upsell opportunities.
  • Supervised installations and repair activities across 7 job sites without any recorded incidents, ensuring compliance with all safety regulations.
  • Increased preventive maintenance efficiency by 63% with the introduction of advanced scheduling software, minimizing client downtime.
  • Promoted customer satisfaction leading to 77% positive feedback through effective communication and timely service delivery.
  • Resolved product issue through consumer testing.

Affiliations

  • National Association of Social Workers
  • American Society of Safety Professionals
  • International Association of Administrative Professionals
  • Member of American Trainco for Professional Development in Heating Systems
  • Certified Installer for ENERGY STAR® Partner Program
  • National Institute for Certification in Engineering Technologies (NICET)
  • Associate Degree in Building Systems Engineering from Vantage
  • Power Mechanical, Inc. Technical Training and Certification
  • International Council of Nurses
  • First Aid/CPR certified by the American Red Cross

Certifications

  • Building Automation Systems (BAS) Certification
  • HVAC Excellence Electrical Certification
  • CSLB (Contractors State License Board) Certification - Arizona
  • Mechanical Systems Troubleshooting Technician (MSTT) Certification
  • CompTIA A+ Technician
  • Building Performance Institute (BPI) Heating Professional Certification
  • BPI Air Conditioning and Heat Pump Professional Certification
  • MSCA STAR Certification
  • Journeyman License (HVAC) - Ohio
  • EPA Section 608 Certification

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