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Skills

  • Loss prevention
  • Safety processes and procedures
  • Organized
  • MS Office
  • Superb sales professional
  • Team Leadership
  • ICVERIFY software
  • MS Office proficient
  • Flexible schedule
  • Section resets expertise

Work Experiences

  • Totaled customer purchases and meticulously counted back currency and bills to reduce drawer errors by 18%.
  • Recognized and rewarded outstanding work performance to foster a positive and collaborative customer service culture.
  • Informed customers about store policies at the checkout counter, which reduced customer service complaints and calls.
  • Responded to customer calls in a timely and professional manner.
  • Inspected aisles and framework areas for spills or standard issues and alerted Grocery Replenishment Specialist for immediate cleanup.
  • Multiple daily deliveries of dairy, frozen, grocery, and HBC products were received and checked.
  • Completed all point-of-sale opening and closing procedures, as well as counting the cash register contents.
  • Greeted customers and assisted them in finding items.
  • Was in charge of writing sales slips and contracts.
  • Kept up with available products, store promotions, and customer service policies to become a better shopper.

Summaries

  • Retail Sales Associate who is friendly and enthusiastic.
  • Customer satisfaction is important to me, so I'm a positive and upbeat communicator.
  • Individual who has worked as a Stocker for metric company for more than 11 years.
  • Expert at placing new product orders and ensuring the accuracy of incoming deliveries.
  • Professional in retail sales with experience in product placement and merchandising.
  • Recognized on a regular basis for outstanding performance and contributions to the Retail industry's success.
  • Sales Associate who is enthusiastic, outgoing, and fashion-forward and who excels at establishing positive relationships with new and existing customers by providing superior customer service.
  • Multilingual individual with a team-oriented personality and the ability to handle a variety of tasks, including shipments and customer payments.
  • Grocery professional with experience dealing with daily stock needs and full resets to meet changing organizational plans.
  • Strong mathematical aptitude and a flexible schedule

Accomplishments

  • Introduced a shelf-labeling system using QuickBooks, reducing errors in product placement by 30% and increasing stocking accuracy.
  • Reduced overall waste by 23% through damage mitigation strategies, ensuring optimal product longevity and reducing returns.
  • Implemented a color-coded shelving system that improved product visibility, resulting in a 30% increase in restocking efficiency.
  • Led cross-departmental collaborations to identify key selling items and optimize replenishment schedules, boosting overall sales by 48%.
  • Led a team in the restocking and rearrangement of HubSpot for metric, which contributed to a 45% sales lift over the weekend.
  • Executed inventory audits using Workday, identifying surplus stock and directing appropriate redistribution channel saving 18 in costs.
  • Utilized real-time sales data and historical trends to prioritize replenishment of top-selling products by 20% faster.
  • Collaborated with team of 17 in the development of category.
  • Maintained real-time inventory in QuickBooks for Asana, ensuring 25% product availability and reducing stockouts.
  • Achieved status as one of 7 top sales performers in the region comprised of 3 stores.

Affiliations

  • American Inventory Control Society
  • National Career Development Association (NCDA), Retail Focus Group
  • Association for Consumer Research (ACR)
  • Lions Club
  • Retail Performance Marketing Association
  • International Fresh Produce Association (IFPA)
  • American Marketing Association
  • Society of Women Engineers
  • Project Management Institute (PMI), Retail Project Management
  • Association for Supply Chain Management (ASCM)

Certifications

  • Time Management for Retail Operations Staff - Online Training Academy
  • Inventory Planning & Optimization Techniques Certification - Coursera
  • Food Safety and Self-Inspection Certificate (FSSI) - National Restaurant Association
  • Certified Inventory & Replenishment Specialist - National Association for Retail Professionals
  • Certified Forklift Operator by system
  • Certified Public Accountant
  • Retail Inventory Control Specialist (RICS) Certification
  • SHRM Certified Professional (SHRM-CP)
  • Introduction to Retail Operations Certification - edX
  • Certified Professional in Supply Management (CPSM) – Institute for Supply Management

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