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Skills

  • Documentation and control
  • Customer and client relations
  • 4 WPM typing speed
  • Financial reporting
  • Office management
  • Appointment setting
  • Workflow planning
  • Multi-line phone proficiency
  • Report development
  • Customer relations and communications

Work Experiences

  • Conducted extensive research using a variety of resources to assist professional staff with routine and special project tasks.
  • Was in charge of accounts receivable, which included invoicing, investigating chargebacks, discrepancies, and reconciliations.
  • Answered a multi-line phone system and transferred callers to the appropriate department or staff member by 18 ring.
  • Prepared meeting minutes and edited subcontractor proposals, project punch lists, transmittals, and memorandums for organizational support.
  • Handled phone and email correspondence, made copies, and handled incoming and outgoing mail and faxes as part of my administrative duties.
  • Transcribed and organized information to aid in the preparation of speeches and presentations.
  • Aided in the planning of the event, including travel and logistical arrangements.
  • Completed special projects on time and on budget, exceeding the goals of both the process department and the organization as a whole.
  • Took up to 12 calls per the past year and quickly redirected them.
  • Created new filing and organizational procedures that helped the company save $4 per 18 months in labor costs.

Summaries

  • Document management, process improvement, and regulatory compliance are all areas where I've had a lot of experience.
  • Solid external and internal communication skills, as well as a thorough understanding of office automation procedures.
  • Calendar management, scheduling, data entry, and database administration are all areas where she shines.
  • Dedicated Administrative Assistant with a strong track record of anticipating professional needs and proactively identifying and resolving issues.
  • Outgoing and well-organized, with exceptional coordination and interpersonal skills.
  • Outstanding leadership abilities, as well as expertise in streamlining workflow to maximize employee strengths.
  • Committed to high-quality organization and office management, as well as problem-solving skills.
  • Booking Agent's Assistant with 3 years of experience assisting with method program coordination and implementation.
  • Expert at multitasking in a fast-paced environment.
  • Dedicated to keeping track of program data, creating framework reports, and risk assessment.

Accomplishments

  • Compiled performance metrics for talent booking across 9 cities, helping agents target future booking opportunities more effectively.
  • Tracked artist availability through Jira and collaborated with agents to maximize booking opportunities, filling 81% of open performance slots.
  • Developed structured timelines and budgets for talent travel, resulting in a 30% reduction in travel overages for 2015.
  • Created monthly performance reports on artist bookings for 2 cities, driving data-driven decisions for future bookings.
  • Collaborated with marketing and PR teams to coordinate promotional efforts for 9 artist tours, resulting in sold-out shows for 19% of venues.
  • Coordinated multi-city tours for high-profile artists, managing travel logistics, contracts, and promotions, leading to high artist satisfaction.
  • Assisted in managing promotional campaigns for artists, leading to a 59% increase in social media engagement during tour promotions.
  • Analyzed event and artist performance data from 3 cities, providing actionable insights that led to 41% more successful bookings in 2023.
  • Resolved last-minute travel and contract issues for clients, resulting in 72% retention of key performances at major events.
  • Ensured detailed reconciliation of travel reimbursements and expense reports, maintaining 100% compliance with internal financial controls.

Affiliations

  • Recording Musicians Association (RMA)
  • Freelancers Union
  • Association for Computing Machinery
  • International Entertainment Buyers Association (IEBA)
  • Women, Music & Technology Community (WMT)
  • American Staffing Association (ASA)
  • American Medical Informatics Association
  • International Council of Nurses
  • Ticketing Professionals Alliance (TPA)
  • Lions Club

Certifications

  • Music Laws and Contracts Certificate (Lakeside Partners, 2018)
  • Event and Venue Management Certification (Beacon Labs, 2024)
  • Certified Global Business and Travel Manager (Vantage, 2015)
  • Introduction to Event Distribution Platforms (metric, 2018)
  • CompTIA Network+
  • Social Media and Digital Marketing Certification (Asana, 2021)
  • Certified Talent Booking Professional (Cedar Works, 2021)
  • Excel Data Analysis Certification (Jira, 2016)
  • Artist Management Certification (Northwind, 2016)
  • Certified Event Planning Specialist Beacon Labs - 2016

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