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Skills

  • Psychological Testing
  • Extremely organized
  • Budgets
  • User interface understanding
  • Couples counseling
  • Strong verbal communication
  • Dinner service planning
  • Relationship development
  • Coping skills
  • Clerical support

Work Experiences

  • Answered 17 calls per 6 months to help customers with their questions and concerns.
  • Completed the work outlined on the repair order with efficiency and accuracy.
  • Won
  • Countered problematic behavior with healthy alternatives to improve mental, emotional, and physical wellness, as well as increase energy.
  • Prepared routine legal correspondence and memoranda for attorney partners.
  • Guided
  • On-site training was provided by me.
  • Ensured
  • Solved framework issues, improved operations, and provided excellent customer service.
  • In charge of day-to-day operations and equipment maintenance in the procedure department.

Summaries

  • Resourceful
  • Multi-tasking and self-motivated leader who designs and develops powerful print and graphic media materials with keen attention to detail, articulate communication skills, and strong aesthetic sense.
  • Focused on customer service
  • Over 9 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Expert
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • Dependable
  • Family Counselor with 10 years of successful strategic planning and data analysis experience.
  • Valuable and hardworking employee with a track record of converting cold calls into profitable sales relationships.
  • Versatile

Accomplishments

  • Successfully mediated in high-conflict divorce cases, leading to peaceful co-parenting agreements in 25% of cases.
  • Provided culturally sensitive counseling services to immigrant families, resulting in faster integration and community involvement by 66%.
  • Utilized trauma-informed care approaches to assist families affected by domestic violence, resulting in 30% improvement in long-term stability.
  • Utilized strength-based approaches to empower parents and caregivers, with 66% reporting improved parenting skills after completing the Adobe Creative Suite program.
  • Used family systems theory to devise interventions that strengthened relationships for 4 families, with a 84% improvement documented through post-intervention evaluations.
  • Developed a specialized communication technique aimed at improving family dialog patterns, and improved client satisfaction scores by 50%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed compulsory family involvement practices for juvenile delinquency cases, resulting in 27% lower recidivism rates in family-supported cases.
  • Identified and managed high-risk family dynamics, preventing escalation of mental health crises in 17% of cases using preventive mental health programs.
  • Implemented play therapy interventions for children with trauma histories, improving emotional expressiveness and lowering anxiety rates by 53%.

Affiliations

  • International Council of Nurses
  • International Academy of Family Lawyers (IAFL)
  • Association of Information Technology Professionals
  • Association for Multicultural Counseling and Development (AMCD)
  • American Psychological Association (APA) - Division for Counseling Psychology
  • Mental Health America (MHA)
  • Collaborative Family Healthcare Association (CFHA)
  • International Association of Administrative Professionals
  • American Society of Safety Professionals
  • Association of Child Life Professionals (ACLP)

Certifications

  • Certified Substance Abuse Counselor (CSAC)
  • Behavioral Health Case Management Certification
  • Certified Family Life Educator (CFLE)
  • Parenting Coordination Certification
  • Certified Professional Counselor Supervisor (CPCS)
  • CompTIA Network+
  • Child-Parent Psychotherapy (CPP) Training
  • ServSafe
  • Apple Certified Associate (ACA)
  • National Certified Counselor (NCC)

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