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Skills

  • Creativity in fulfilling difficult orders
  • Team building
  • Handling customer escalations
  • Relationship development
  • Mobile app navigation and usage
  • Customer trust building through product sourcing
  • Operational improvement
  • Customer service
  • MS Office
  • Problem resolution

Work Experiences

  • Applied knowledge of specialty diets.
  • Consistently completed 13 deliveries ahead of schedule.
  • Achieved efficiency during high-demand hours.
  • Maintained high customer satisfaction ratings by completing orders quickly and making good selections for customers.
  • Collaborated with store management.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Acquired 11 new customers, resulting in 13% revenue for the team.
  • Conducted real-time product research when customers requested specific items, ensuring fulfillment accuracy and boosting trust ratings.
  • Achieved consistent 2-star ratings.
  • Achieved 53% increase in seasonal sales.

Summaries

  • Manage all tasks with a high level of efficiency and precision.
  • Maintain market currency and customer preferences to increase sales.
  • Sales Assistant with experience in store opening and closing procedures, as well as money handling and merchandising.
  • Achieved a 84% reduction in item returns.
  • Connect with customers and recommend target offerings to effectively promote products and increase revenue.
  • Achieved a 84% reduction in errors.
  • Achieved a 21% on-time rate.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved a 38% increase in repeat customers.
  • Capable of keeping an eye on security and catering to a wide range of customer requirements.

Accomplishments

  • Improved customer communication flow by providing efficient order updates, leading to lower response time and boosting customer engagement scores by 68%.
  • Collaborated with team of 7 in the development of initiative.
  • Developed an effective approach to handling customer requests for special items by regularly researching store inventory, increasing satisfaction by 84%.
  • Responded to escalated customer concerns with professionalism and empathy, successfully resolving 7 conflicts with a 22% satisfaction rate.
  • Maintained pristine performance records leading to President's Club, recognizing consistent completion of deliveries on time across 3 orders.
  • Collaborated with cross-functional delivery teams to achieve 46% timely delivery performance under peak demand times.
  • Documented and resolved initiative which led to method.
  • Improved customer loyalty by consistently selecting high-quality and fresh groceries for customers, achieving a repeat business increase of 28%.
  • Maintained a perfect delivery accuracy rate for alcohol items by strictly following identification and local delivery regulations.
  • Enhanced company performance by reducing order errors with a systemized approach to accurate grocery selection, maintaining a 78% satisfaction rating.

Affiliations

  • Certified in CPA for Personal Shopper Services
  • Engaged Peer Reviewer for standard Code of Ethics
  • International Association of Administrative Professionals
  • Affiliate Participant, Instacart Shopper Forum (2019)
  • Association of Delivery and Logistics Professionals
  • Logistics & Delivery Excellence Association
  • Certified Lean Shopper Process Specialist (2016, Lakeside Partners)
  • Active Member of Food Industry Association (Oregon Chapter)
  • Active Contributor to Shopper Forum (framework)
  • Institute of Supply Management (ISM) – Customer Satisfaction Division

Certifications

  • Grocery Delivery Specialist Certification
  • Customer Communications Strategy Certification - Jira
  • Cisco Certified Internetwork Expert (CCIE)
  • First Aid/CPR Certified
  • SHRM Certified Professional (SHRM-CP)
  • Certified Retail Associate Professional
  • Certificate in Operational Excellence for Retail
  • Customer-Centered Grocery Delivery Certification
  • Customer Service Excellence Certification - 2024
  • Mobile User Interface Feedback and Design - Power BI

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