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Skills

  • Time management skills
  • Microsoft Office
  • Remote support
  • Safety measures
  • SQL
  • Kennel cleaning and sanitizing methods
  • Windows Exchange
  • Heavy lifting
  • Data Management
  • Technical documentation development

Work Experiences

  • Daily fuel inspections, including preloading and quality control, were something I helped with.
  • On-site training was provided by me.
  • Was in charge of receiving, storing, transferring, and dispensing petroleum fuel products.
  • Invented
  • Made a proposal
  • Measured yardage and looked for stray golf balls.
  • Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date.
  • Assisted in streamlining repair processes and updating procedures to ensure consistency in support action.
  • Worked closely with supervisors to escalate and resolve customer or technical issues.
  • Worked with vendors to track down replacement parts and troubleshoot complex issues.

Summaries

  • Enhances system performance by analyzing and correcting various hardware and software issues.
  • Provides ServiceNow support in its entirety.
  • Program are well-understood.
  • Supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership, organized and efficient Technical Support Coordinator.
  • Team player who is methodical and detail-oriented and has expertise in strategic planning.
  • Top-producing salesperson and industry expert in Miscellaneous.
  • In fast-paced environments, this tireless team player is known for remaining poised and calm.
  • Design and development of successful initiative embedded software applications in the past.
  • Expert at providing one-on-one assistance as well as authoring technical specifications and publication requirements.
  • Recruiting established talent in cross-functional collaboration and client relations for Technical Support Coordinator.

Accomplishments

  • Established a systematic troubleshooting checklist that reduced unnecessary escalations by 54% and improved ticket categorization accuracy by 41%.
  • Won
  • Managed
  • Resolved product issue through consumer testing.
  • Ensured
  • Integrated
  • Consulted
  • Analyzed and adapted reporting dashboards to track real-time support metrics, which led to a 82% decrease in missed SLAs over three years.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Monitored

Affiliations

  • IEEE Computer Society for Technical Support and IT Professionals
  • International Association of Administrative Professionals
  • Rotary International
  • Society of Women Engineers
  • Society of Human Resource Management
  • Certified Customer Support Specialist by Help Desk Institute (HDI)
  • Association of Information Systems (AIS)
  • Apple Certified Support Professional (ACSP) Community
  • Google IT Support Professional Certificate Network
  • National Association of Technical Support Coordinators

Certifications

  • Certified Agile Service Manager (CASM)
  • Certified Network Associate (CNA) – Cisco
  • Microsoft Certified: Azure Fundamentals
  • ServSafe
  • Salesforce
  • HDI Knowledge-Centered Support Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Customer Success Manager (CCSM)
  • Certified Business Analysis Professional (CBAP)

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