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Skills

  • Promotional support
  • Inventory monitoring
  • Special occasion decorative pieces
  • Prioritization
  • Operational improvement
  • Cheerful and energetic
  • 10-Key
  • Flexible schedule
  • Superior communication skills
  • Microsoft PowerPoint

Work Experiences

  • Addressed product selection and quality issues.
  • Taught customers how to properly handle and care for each flower arrangement or plant to ensure that it lasts as long as possible.
  • Answered 6 calls per one year to help customers with their questions and concerns.
  • Placed orders for ribbon and cellophane, among other things.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved scores of 15% or higher.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Oversaw the delivery of category project by standard team, which resulted in initiative.
  • Solved procedure issues, improved operations, and provided excellent customer service.
  • Provided exceptional customer service and drove retention by communicating accurate information about promotions, customer programs, and products.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Fluent in French. Personable and professional communicator.
  • In a fast-paced environment, highly organized and efficient, communicating effectively with clients and stakeholders at all levels of the organization.
  • Floral Clerk who has a track record of consistently exceeding sales targets.
  • Strong communication, multitasking, and prioritizing skills are required of a competent customer service professional who can write orders, keep an organized shop, and answer customer questions.
  • Professional in retail sales with experience in product placement and merchandising.
  • Costs were consistently reduced while profits were increased.
  • A customer service representative seeking a management position.
  • An enthusiastic Floral Designer who is known for cultivating relationships with suppliers, consulting with high-end clients, and artistically arranging stunning creations.
  • Recognized on a regular basis for outstanding performance and contributions to the Customer Service industry's success.

Accomplishments

  • Recommended
  • Monitored
  • Processed
  • Routinely helped as many as 11 customers each day in a high-volume retail outlet.
  • Coordinated
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Increased
  • Supported
  • Consistently exceeded daily sales targets with an average of $6 in sales each day.
  • Maintained

Affiliations

  • National Association of Flower Arrangers (NAFA)
  • Leadership Training Program - Retail Operations in 2022
  • Member, National Floral Creative Taskforce
  • Local Chamber of Commerce - Business Events Committee
  • International Association of Administrative Professionals
  • Society of Human Resource Management
  • Volunteer, Hospital Gift Shop Floral Arrangements
  • International Events Society (IES)
  • Association for Computing Machinery
  • Local Farmers' Market Vendor Association

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Certified Horticulture Professional (CHP) from Florida Nursery, Growers and Landscape Association (FNGLA)
  • Point of Sale (POS) System Certification for Florists by initiative
  • Certified Wedding and Event Florist (CWEF) by process
  • Certified Protection Officer (CPO)
  • Floral Customer Satisfaction and Quality Management Certification by method
  • Inventory Management for Florists Certificate by metric
  • Floral Preservation Techniques Training by framework
  • Flowers and Plant Care Certification by procedure
  • Computer Training Certificate

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