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Skills

  • Business operations
  • Item tagging
  • Microsoft Office Suite
  • Microsoft Outlook
  • Floral shop assistance
  • Cleaning skills
  • 10-Key
  • Superior communication skills
  • Inventory management
  • Organized

Work Experiences

  • Advised customers on plant care.
  • Provided quotes, generated orders, and processed them to meet customer needs on a variety of occasions.
  • Addressed flower quality issues.
  • Replaced out-of-stock items with new Workdays to satisfy dissatisfied customers.
  • Folded and arranged system merchandise in attractive displays to increase sales.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Met with clients to discuss floral designs for weddings, funerals, and other special occasions.
  • Assessed trends in customer feedback.
  • Looked for industry trends on social media and through online sources.
  • Carefully package flowers and plants to ensure that they arrive in good condition.

Summaries

  • Retail sales professional dedicated to exceeding customer expectations and fostering customer loyalty.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Fluent in French. Personable and professional communicator.
  • Microsoft Excel and metric techniques have been taught to me.
  • Floral Clerk is an outgoing individual who excels at customer satisfaction and retention.
  • Team player who is also a good communicator.
  • Costs were consistently reduced while profits were increased.
  • 4 years of experience in progressive roles of accountability and leadership as a talented Customer Service professional.
  • Skilled at staff training and building rapport with clients.
  • Employee who is extremely communicative and has experience assisting customers in putting their floral visions into action.

Accomplishments

  • Winner of the “Beacon Labs Employee of the Quarter” Award, system.
  • Ensured
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Increased
  • Multi-tasking: Cashiered with two cash registers at once in tandem to maximize customer flow.
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Trained
  • Assisted
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Responded

Affiliations

  • Toastmasters
  • Jaycees
  • International Council of Nurses
  • International Events Society (IES)
  • American Institute of Floral Designers (AIFD)
  • American Society of Safety Professionals
  • International Live Events Association (ILEA)
  • Floral Design Institute
  • Freemason
  • Volunteer, Hospital Gift Shop Floral Arrangements

Certifications

  • Apple Certified Associate (ACA)
  • Sales Manager Certificate
  • Advanced Certificate in Wedding Bouquets Design by standard
  • Fundamentals of Floral Design by National Association of Floral Arrangers
  • Bridal Floral Design Professional Certificate by method
  • Cisco Certified Network Associate (CCNA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Project Management Professional (PMP)
  • Floral Business Management Certification by category
  • Certified Protection Officer (CPO)

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