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Skills

  • Contract negotiation/review/drafting
  • Performance assessments
  • Computer literate
  • Weekly Payroll
  • Time management skills
  • Effective time management
  • Workflow Optimization
  • Credit and collections
  • Food inventories
  • Multi-Task Management

Work Experiences

  • Quickly routed incoming mail and messages to the appropriate people.
  • Organized and booked staff and visitor travel accommodations, including vouchers, agendas, and transportation.
  • Achieved 64% customer satisfaction by providing detailed and accurate local information and tailored recommendations on nearby attractions.
  • Achieved a 49% success rate in issue resolution.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.
  • Boosted repeat guest visits by 60%.
  • Achieved results within 4 months.
  • Client payments for QuickBooks were collected, and account balances were updated.
  • Double-checked the temperatures in the freezer and refrigerator prior to each shift.
  • Achieved zero discrepancies.

Summaries

  • Customer-focused Sales Representative with 14 years of experience solving problems for clients.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Received the framework Award for culinary excellence.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Process improvement and team leadership are masters.
  • Individuals with artistic ability design and decorate dessert foods in a pleasing manner.
  • Achieved 30% client satisfaction.
  • Well-versed in overseeing plate construction, quality, and delivery.
  • Chef process with extensive experience in food preparation and restaurant management.
  • Within Miscellaneous, senior Head Receptionist and outstanding performer in cross-functional collaboration and performance reporting.

Accomplishments

  • Escalated and resolved guest complaints to maintain an average customer satisfaction rate of 51%.
  • Achieved an average occupancy rate of 53% during peak seasons by proactively managing reservations and cancellations.
  • Consulted
  • Documented and resolved framework which led to metric.
  • Facilitated cross-departmental meetings to resolve service delivery challenges, reducing guest complaints by 54%.
  • Improved
  • Marketing: Implemented marketing strategies which resulted in metric growth of customer base.
  • Solved
  • Guided
  • Resolved product issue through consumer testing.

Affiliations

  • Certified Hospitality Facility Manager (CHFM) from AHLEI
  • Society of Women Engineers
  • Certified Hospitality Supervisor (CHS) – by AHLEI
  • National Association of Hotel Front Desk Managers
  • International Institute of Customer Service Management (IICSM)
  • Association of Information Technology Professionals
  • American Medical Informatics Association
  • Customer Experience Professionals Association (CXPA)
  • Jaycees
  • Hotel Concierge Guild

Certifications

  • Certified Hospitality Supervisor (CHS)
  • First Aid/CPR Certified
  • Certified Administrative Aid and Support Specialist – program
  • Salesforce
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA A+ Technician
  • Hospitality Reception Certification – Summit Group
  • CompTIA Security+
  • Certified Hospitality Professional (CHP)
  • Certified Hotel Administrator (CHA)

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