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Skills

  • Application support
  • Business operations
  • Epic OpTime configuration and implementation
  • Team building
  • Data entry
  • Change management for large-scale implementations
  • Budgets
  • Epic certification or accreditation in OpTime
  • Go-live end-user support for Epic products
  • Error resolution time reduction strategies

Work Experiences

  • Achieved a 38% increase in workflow adoption.
  • Boosted team expertise by 68%.
  • Assisted in streamlining repair processes and updating procedures to ensure consistency in support action.
  • Increased company revenue by 7% beyond the past year targets by upselling products and services.
  • Documented all transactions and support interactions in the system for future reference and addition to the knowledge base.
  • Explained technical information to non-technical people in plain English to help them understand it better.
  • Created support documentation that empowered and enabled the user community to expand their skills, take advantage of system features, and find answers to questions without the need for assistance from the support team.
  • Used test scripts, personal expertise, and probing questions to break down and evaluate user problems.
  • Authored knowledgebase articles on OpTime's best practices, resulting in a 57% improvement in user-reported understanding of advanced functions.
  • Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved a 22% improvement in OR turnaround times.
  • Six Sigma and PMP are proudly certified.
  • Epic ATE Support Specialist, OpTime is a multi-talented Epic ATE Support Specialist, OpTime who is consistently rewarded for planning and operational improvements.
  • Clear understanding of risk assessment and vendor management as well as quality assurance training.
  • Epic ATE Support Specialist, OpTime with a 4-year track record of troubleshooting and issue analysis to find effective solutions to technical issues.
  • Collaborative team player experienced in working with interdisciplinary teams to ensure seamless Epic updates that align with evolving clinical workflows.
  • Achieved successful feature implementations.
  • Promotes team leadership and client relations skills that are dynamic.
  • Collaborated with leadership to enhance surgical scheduling processes.

Accomplishments

  • Documented and resolved 7 Epic OpTime defects, providing timely fixes that enhanced OR scheduling reliability.
  • Performed comprehensive analysis of post-OpTime go-live issues, presenting key findings to 7 stakeholders to inform future optimization efforts.
  • Trained 15 clinical and administrative staff on Epic OpTime features, improving system adoption rates by 35%.
  • Streamlined communication between 14 Epic application teams, accelerating issue resolution time during go-live by 25%.
  • Led onboarding and training sessions for 4 clinical staff members, emphasizing foundational skills in Epic OpTime troubleshooting.
  • Proactively identified and escalated system issues during post-go-live support, minimizing negative impacts on clinical operations.
  • Collaborated with interdisciplinary teams on OpTime system testing initiatives, catching and resolving 43% of bugs prior to go-live.
  • Monitored and supported Epic production environments during go-live, resolving 4 high-priority issues within several months.
  • Optimized anesthesia-to-surgical event documentation workflows, lowering the rate of documentation discrepancies by 37%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Professional Membership in Clinical Informatics Specialist Groups
  • Association for Computing Machinery
  • Healthcare Information and Management Systems Society (HIMSS)
  • National Association of Healthcare Access Management (NAHAM)
  • Member of American Society for Healthcare Risk Management (ASHRM)
  • Membership in National Surgical Quality Improvement Program (NSQIP)
  • Certified Health IT Implementation Trainer – Epic Content
  • Project Management Institute (PMI) - Health IT Special Interest Group
  • Epic OpTime Super User Group 2022 (Columbus)
  • Academic Membership in Healthcare Informatics Research Centers

Certifications

  • Epic Ambulatory Certification
  • Apple Certified Associate (ACA)
  • ServSafe
  • Project Management Professional (PMP)
  • Certified Healthcare Technology Integration Professional
  • SHRM Certified Professional (SHRM-CP)
  • Healthcare IT Consultant Certification
  • Health Information Technology Professional (HITP) Badge from CHIME
  • Epic OpTime Certification
  • Certified Business Analysis Professional (CBAP)

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