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Skills

  • Bilingual in Mandarin and Spanish
  • Life skills development
  • Emergency Medical Technician (EMT) certification
  • Staff Coaching
  • Medicaid statutes and regulations
  • Patient evaluation
  • Process improvement
  • Process equipment
  • Cross-functional collaboration
  • Diabetes and nutrition education

Work Experiences

  • Looked for signs of trauma, abuse, and neglect in students.
  • Collaborated and communicated effectively with physicians to ensure client satisfaction and adherence to established standards.
  • Authorized drug refills and provided pharmacies with detailed prescription information.
  • Worked closely with the management team to make necessary improvements and meet the needs of the residents.
  • Was in charge of transporting patients to and from various departments.
  • Was in charge of all sensitive personnel files, as well as license and CPR compliance records.
  • Was in charge of scheduling patient admissions and discharges.
  • Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's.
  • Responded to Code Red pages and made sure that patients were taken care of.
  • Recruited, hired, trained, and coached 2 new employees per year on average.

Summaries

  • Registered Nurse with 6 years of experience in critical care.
  • Bilingual Certified Nursing Assistant with 12 years of tracheotomy care experience.
  • Dedicated to learning, growing, and succeeding in Healthcare.
  • Professionally, she is known for being a strong advocate and communicator.
  • With a 13-year track record of success, adept at maximizing productivity.
  • Clinical Nurse with extensive knowledge of quality assurance and the ability to create individualized care plans.
  • Professionally trained Patient Access Coordinator with experience providing high-quality culturally competent care to a diverse group of patients.
  • Registered nurse with over 7 years of experience leading initiatives to improve clinical documentation, clinical processes, and nurses' clinical knowledge.
  • Six Sigma certified
  • Expert in all aspects of patient care, with a track record of success in collaborating with multidisciplinary teams to develop care plans aimed at assisting patients in recovering from medical or surgical procedures as well as managing complex mental illnesses.

Accomplishments

  • Charting: Developed and organized 300+ charts for all new and current patients, routinely updating information for physician reference.
  • Built strong working relationships with insurance providers, reducing claim processing delays and achieving faster approvals by 12 days.
  • Human Resources: Assisted in new hire process by calling and scheduling appointments with candidates, filling out County required paperwork for new hires, and preparing new hire manuals.
  • Introduced post-appointment follow-up procedures that increased return visits and raised patient retention rates by 44%.
  • Coordinated with IT and administrative staff to implement telehealth during the COVID-19 pandemic, enabling the clinic to continue operations at 41% capacity.
  • Resolved product issue through consumer testing.
  • Research: Completed group study focused on patient comfort, costs and test results, which resulted in increased patient satisfaction.
  • Designed patient registrant feedback forms that allowed for a more comprehensive understanding of system inefficiencies, leading to 35% greater patient satisfaction.
  • Human Resources: Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing new hire manuals.
  • Initiated a regular staff huddle process to quickly address emergent issues and ensure that all team members were aligned, contributing to a 61% improvement in same-day issue resolution.

Affiliations

  • Rotary International
  • Jaycees
  • Certified Revenue Cycle Representative (CRCR)
  • Revenue Cycle Management Association (RCMA)
  • Patient Access Accreditation by URAC
  • Healthcare Information and Management Systems Society (HIMSS)
  • Lions Club
  • Association for Supply Chain Management (APICS)
  • Certified Healthcare Access Associate (CHAA) Certification
  • Certified Healthcare Access Manager (CHAM)

Certifications

  • ANA Certified in School NP
  • LMSW
  • Trauma Nurse Core Course (TNCC)
  • Pediatric Advanced Life Support (PALS)
  • Project Management Professional (PMP)
  • ANA Certified in Family NP
  • Advanced Cardiac Life Support (ACLS) Certification program
  • Apple Certified Associate (ACA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certificate to Prescribe in Colorado method

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