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Skills

  • Neurology expert
  • Healthy meal preparation
  • Staff Coaching
  • Foley catheters
  • Document filing
  • System updates
  • Medicaid statutes and regulations
  • Fluent in French
  • X-Ray Development
  • Critical care nursing

Work Experiences

  • Was involved in the creation of school safety plans that addressed issues such as program and system.
  • Collaborated and communicated effectively with physicians to ensure client satisfaction and adherence to established standards.
  • Basic physical examinations of newborns and infants were performed by me.
  • Went over the results of the customer survey to see where I could make the most improvements.
  • Authorized drug refills and provided pharmacies with detailed prescription information.
  • Collaborated with teachers, administrators, and guardians to determine the needs of individual students.
  • Recruited, hired, trained, and coached 2 new employees per year on average.
  • Was in charge of interpreting and communicating new or revised policies to the staff.
  • Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's.
  • Was in charge of the clinical oversight of a 44-bed unit.

Summaries

  • Professionally trained Patient Access Coordinator with experience providing high-quality culturally competent care to a diverse group of patients.
  • Expert in all aspects of patient care, with a track record of success in collaborating with multidisciplinary teams to develop care plans aimed at assisting patients in recovering from medical or surgical procedures as well as managing complex mental illnesses.
  • Committed to providing the best possible care for patients and their families.
  • Knowledgeable about healthcare and insurance systems.
  • Clinical Nurse with extensive knowledge of quality assurance and the ability to create individualized care plans.
  • Hands-on training in all aspects of patient care, including advanced knowledge of electronic charting systems such as framework.
  • Registered Nurse with 6 years of experience in critical care.
  • Proficient in the use of Power BI to manage patient information and schedule appointments.
  • Nurse who specializes in supply management, documentation, and referrals for children.
  • Nursing professional with 6+ years of experience in process settings working with pediatric patients.

Accomplishments

  • Vitals Testing: Measured an average of 30 patients' weight, height, body temperature, pulse rate and blood pressure daily.
  • Research: Completed group study focused on patient comfort, costs and test results, which resulted in increased patient satisfaction.
  • Designed patient registrant feedback forms that allowed for a more comprehensive understanding of system inefficiencies, leading to 35% greater patient satisfaction.
  • Human Resources: Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing new hire manuals.
  • Coordinated with IT and administrative staff to implement telehealth during the COVID-19 pandemic, enabling the clinic to continue operations at 41% capacity.
  • Human Resources: Assisted in new hire process by calling and scheduling appointments with candidates, filling out County required paperwork for new hires, and preparing new hire manuals.
  • Nursing Supervision: Supervised ancillary staff of 10 on-call nurses.
  • Perinatal Care: Assisted physicians in focus studies of prenatal care. Performed basic physical assessments of newborns and infants.
  • Initiated a regular staff huddle process to quickly address emergent issues and ensure that all team members were aligned, contributing to a 61% improvement in same-day issue resolution.
  • Built strong working relationships with insurance providers, reducing claim processing delays and achieving faster approvals by 12 days.

Affiliations

  • American Association of Healthcare Administrative Management (AAHAM)
  • The Resource Group for Patient Advocates
  • Association of Clinical Research Professionals (ACRP)
  • National Association of Healthcare Access Management (NAHAM)
  • Society of Human Resource Management
  • National Rural Health Association (NRHA)
  • American Medical Group Association (AMGA)
  • American Academy of Professional Coders (AAPC)
  • National Association of Social Workers
  • Association for Computing Machinery

Certifications

  • ANA Certified in Adult NP
  • CompTIA Security+
  • Home Health Aid Certified (HHA)
  • Salesforce
  • Apple Certified Associate (ACA)
  • Current American Academy of Nurse Practitioners (AANP)
  • Certified Nurse Executive
  • ServSafe
  • CompTIA A+ Technician
  • Holds current furnishing license

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