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Skills

  • Foot traffic analysis and improvement
  • Multichannel retail integration (e-commerce and in-store)
  • Problem resolution
  • Inventory management and accuracy control
  • Project organization
  • Customer service
  • Initiative equipment
  • Microsoft applications proficiency
  • Operational improvement
  • Loss prevention strategies

Work Experiences

  • Was in charge of in-store promotional signage and displays, as well as restocking merchandise from returns or dressing rooms.
  • Created staff rotation schedules.
  • Completed implementation within 2 months.
  • Built and maintained long-term relationships with local suppliers, securing exclusive deals and improving product assortment by 68%.
  • Collaborated with the merchandising team to redesign floor layouts, contributing to a 17% increase in foot traffic and sales during Q2018.
  • Achieved results within 4 months.
  • Achieved 4 consecutive Top Performer.
  • Achieved a 17 consecutive Employee of the Year for consistently maintaining store operations within budget while exceeding customer expectations.
  • Helped customers by answering their questions and completing their requests.
  • Collaborated with the merchandising team.

Summaries

  • Assisted stores in staying ahead of competitors.
  • Professional in retail sales with experience in product placement and merchandising.
  • Balanced employee schedules.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved $8 in sales growth.
  • Achieved results in just 5 weeks.
  • Analyzed market trends for optimization.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Clear understanding of client relations and team leadership as well as budget management training.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.

Accomplishments

  • Worked on optimizing supply chain logistics to support peak retail seasons, reducing order fulfillment times by 12 minutes on average.
  • Improved overall customer satisfaction by 49% through the design and implementation of a more efficient in-store customer service workflow.
  • Spearheaded efforts to reduce shrinkage by implementing enhanced employee training and loss prevention strategies, reducing losses by 78% across the division.
  • Spearheaded the rollout of a new vendor management system, resulting in 65% faster resolution of supply chain issues.
  • Resolved product issue through consumer testing.
  • Collaborated with key vendors to negotiate favorable agreements, reducing product cost by 21% over 5 months.
  • Streamlined the product ordering process by implementing automated inventory systems, reducing stockouts by 78% across 2 locations.
  • Developed a targeted training program that boosted staff efficiency, contributing to an overall 19% improvement in customer service scores.
  • Documented and resolved program which led to procedure.
  • Developed operational policies to standardize processes, which resulted in a 83% faster product turnaround time from supplier to store.

Affiliations

  • Certified Loss Prevention Specialist (CLPS) from Tableau
  • National Association of Merchandising Specialists Affiliation
  • Certified Retail Associate (CRA) Certification from Tableau
  • Society of Human Resource Management
  • Institute of Global Retail Management (IGRM) Certification
  • Institute for Operational Excellence (IOE) Affiliation
  • Rotary International
  • American Medical Informatics Association
  • Retail Industry Workforce Studies Program - program
  • Supply Chain Management Professionals (SCMP) Affiliation

Certifications

  • Certificate in Retail Supply Chain Management – Adobe Creative Suite
  • Certified Business Analysis Professional (CBAP)
  • Certified Project Manager for Retail (CPMR) – metric
  • Advanced Retail Customer Service Certification – Asana
  • Certified Business Operations Manager (CBOM)
  • Apple Certified Associate (ACA)
  • Professional Certified Marketer (PCM) - Retail Marketing
  • CompTIA A+ Technician
  • Cisco Certified Internetwork Expert (CCIE)
  • Retail Analytics and Data Management Certification – Lakeside Partners

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