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Skills

  • Payroll and budgeting
  • Document conversion
  • Appointment scheduling and calendar management
  • Credit and collections
  • Time management and prioritization
  • Transcription and dictation
  • Spreadsheet management
  • 10 WPM typing speed
  • Customer and client relations
  • Financial reporting

Work Experiences

  • Was in charge of all domestic and international travel arrangements and reservations, resulting in a 12% reduction in the company's travel expenses.
  • Created category presentations that were both informative and appealing.
  • Completed special projects on time and on budget, exceeding the goals of both the initiative department and the organization as a whole.
  • Prepared meeting minutes and edited subcontractor proposals, project punch lists, transmittals, and memorandums for organizational support.
  • Prepared and distributed team-based communications to foster collaboration and boost team morale.
  • Wrote business documents such as program, category, and program that were clear and professional.
  • Answered a multi-line phone system and transferred callers to the appropriate department or staff member by 5 ring.
  • Wrote internal memos and external correspondence for senior management and double-checked all paperwork for errors.
  • Was in charge of accounts receivable, which included invoicing, investigating chargebacks, discrepancies, and reconciliations.
  • Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.

Summaries

  • Dedicated team member with excellent organizational skills and a keen eye for detail.
  • Drafting reports and business correspondence, managing mail, and updating tracking spreadsheets are all skills I possess.
  • Prepared to bring 7 years of experience to Harbor & Co. And take on a new and challenging role.
  • Commended for cultivating a positive work culture by interacting with employees and customers cheerfully.
  • Risk assessment and stakeholder engagement are examples of areas of expertise.
  • Exceptional at adhering to strict financial controls and deadlines.
  • Manages multiple projects at the same time with a high level of accuracy.
  • Outgoing and well-organized, with exceptional coordination and interpersonal skills.
  • Extensive data collection and extraction experience.
  • Capable of gathering and organizing specific data as well as converting documents into the desired formats.

Accomplishments

  • Documented and resolved standard which led to initiative.
  • Coordinated service activities for 8 clients simultaneously while ensuring no requests were missed; improved workload management by 15%.
  • Conducted detailed audits of service requests, helping the team fix reporting gaps that previously led to a 67% increase in delays.
  • Developed a feedback system that collected initiative customer inputs monthly, allowing the team to implement key improvements within 6 months.
  • Led the analysis of customer service data, reducing unresolved issues by 62% and improving overall customer satisfaction.
  • Implemented a knowledge-sharing repository that improved customer response times and reduced onboarding time for new hires by 64%.
  • Enhanced retention through proactive engagement with at-risk clients, contributing to a 27% increase in customer renewals.
  • Reduced customers' average wait time by 21% by implementing call flow improvement strategies.
  • Managed and organized confidential client records ensuring zero data breaches for a span of procedure.
  • Updated and organized schedules within the department, enabling the team to adhere to deadlines 64% more efficiently.

Affiliations

  • Service Quality Institute
  • American Marketing Association
  • International Customer Service Association (ICSA)
  • Professional Association for Customer Engagement (PACE)
  • Women in Service Excellence (WiSE)
  • National Association of Social Workers
  • Association of Support Professionals (ASP)
  • American Medical Informatics Association
  • Customer Contact Association (CCA)
  • Association for Supply Chain Management (APICS)

Certifications

  • First Aid/CPR Certified
  • Apple Certified Associate (ACA)
  • Communication Strategies for Customer Service Professionals Jira
  • Cisco Certified Network Associate (CCNA)
  • Microsoft Office Specialist (MOS) in Excel and Word 2015
  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant
  • Leadership and Mentorship for Office Professionals ServiceNow
  • Legal Office Administration Certification from Beacon Labs
  • Supply Chain Management Basics Certification from Ironclad Systems

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