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Skills

  • Social media knowledge
  • Office administration
  • Financial reporting
  • Office management
  • Customer relations and communications
  • Report development
  • Recordkeeping
  • Bookkeeping
  • Meeting minutes
  • Business correspondence

Work Experiences

  • Was in charge of accounts receivable, which included invoicing, investigating chargebacks, discrepancies, and reconciliations.
  • Kept track of office supplies by checking inventory and ordering new supplies as needed.
  • Directed phone calls, guests, and mail to the appropriate staff members.
  • Provided category software support and training to the entire office, including troubleshooting and optimization.
  • Prepared meeting minutes and edited subcontractor proposals, project punch lists, transmittals, and memorandums for organizational support.
  • Transcribed and organized information to aid in the preparation of speeches and presentations.
  • Opened and properly distributed incoming mail in order to respond to client inquiries more quickly.
  • Acted as a liaison between clients and vendors, maintaining open lines of communication.
  • Completed special projects on time and on budget, exceeding the goals of both the initiative department and the organization as a whole.
  • Discovered new sources for office supplies and kept a close eye on inventory usage to save $17.

Summaries

  • Commended for cultivating a positive work culture by interacting with employees and customers cheerfully.
  • Solid external and internal communication skills, as well as a thorough understanding of office automation procedures.
  • Customer Service Administrative Assistant delivers key clerical support to internal teams, customers, vendors, and other stakeholders in an efficient and accurate manner.
  • Outstanding leadership abilities, as well as expertise in streamlining workflow to maximize employee strengths.
  • Customer Service Administrative Assistant with 7 years of experience assisting with framework program coordination and implementation.
  • Working with little to no supervision, responsible, punctual, and productive.
  • Outgoing and well-organized, with exceptional coordination and interpersonal skills.
  • When it comes to supporting daily activities as well as implemented to improve the program, I'm a productive team player.
  • Extensive data collection and extraction experience.
  • Highly organized and hardworking, with a clear focus on ensuring that operations are efficient and accurate.

Accomplishments

  • Implemented a knowledge-sharing repository that improved customer response times and reduced onboarding time for new hires by 64%.
  • Successfully mediated initiative customer complaints and proactively provided follow-ups, resulting in a reduction of repeat incidents by 45%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Managed and organized confidential client records ensuring zero data breaches for a span of procedure.
  • Reduced customers' average wait time by 21% by implementing call flow improvement strategies.
  • Worked alongside IT teams to implement a customer inquiry tracking tool that improved query response rate by 28%.
  • Trained over 17 staff members on customer service software, improving efficiency in task handling and query tracking by 38%.
  • Developed a feedback system that collected initiative customer inputs monthly, allowing the team to implement key improvements within 6 months.
  • Documented and resolved standard which led to initiative.
  • Implemented cost-tracking technology solutions for the office administration, reducing errors in supply orders by 49%.

Affiliations

  • Project Management Institute
  • Society for Human Resource Management (SHRM)
  • Customer Contact Association (CCA)
  • American Management Association (AMA)
  • Women in Service Excellence (WiSE)
  • Toastmasters
  • Service Quality Institute
  • Customer Relations Professionals Network
  • Association for Supply Chain Management (APICS)
  • Jaycees

Certifications

  • Certified Professional in Team Leadership from Lakeside Partners
  • CompTIA Network+
  • Mastering Call Center Dynamics Certification from Microsoft Excel
  • Customer Relationship Management (CRM) Certification in Jira
  • Conflict Resolution Skill Building for Customer Service Professionals Beacon Labs
  • Project Management Essentials Certification from Vantage
  • Advanced Telephone Skills Certification Tableau
  • QuickBooks Online Certified ProAdvisor - 2015
  • Time Management Techniques for Administrative Professionals HubSpot
  • CPR Certification from the American Red Cross

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