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Skills

  • Post-hospital discharge care
  • Multilingual communication skills (Japanese)
  • EMR system proficiency Power BI
  • Patient advocacy and support
  • Insulin medication assistance
  • Adherence to treatment protocols
  • Intervention strategy formulation
  • Medication administration
  • Medical call triaging
  • Patient and family advocacy

Work Experiences

  • Achieved follow-up within 15 weeks after discharge.
  • Conducted ongoing assessments to assess mental health needs and collaborated with a multidisciplinary team to create, implement, manage, and modify individualized care plans.
  • Provided critical-ill patients with a skilled, timely, and level-headed emergency response.
  • Achieved productivity gains.
  • Reported findings to quality departments and collaborated with the team to develop corrective actions for any deficiencies after conducting routine restraint audits.
  • Advocated for patients in my care and implemented prescribed treatment strategies using firsthand knowledge and clinical expertise.
  • Acted as primary liaison between 2 physicians and rehabilitation services.
  • Achieved healthcare cost savings of $18.
  • Maintained quality standards by conducting routine medication audits and adhering to internal and industry best practices.
  • Took part in educational activities such as the implementation of evidence-based practice projects, nursing competency development, and nursing simulation activities.

Summaries

  • Dedicated to learning, growing, and succeeding in Healthcare.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Dedicated, hardworking, and experienced program Registered Nurse with experience in patient care, medication monitoring, and treatment management.
  • Registered Nurse, Oregon Board-Certified, with 7 years of experience providing high-quality care to patients in system and process care units.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved operational improvements.
  • Experienced nurse with demonstrated clinical knowledge, natural interpersonal skills, and technical abilities.
  • Experience managing chronic disease processes, nursing processes, and collaborative care planning is required.
  • By developing patient-centered case management plans, the Telephonic Nurse Case Manager acts as an intermediary to drive appropriate and cost-effective healthcare services for medically rehabilitated individuals.
  • Proven leader with a track record of successfully uniting and guiding nursing teams toward patient care goals, increased satisfaction, and the continuous implementation of widespread healthcare system initiatives.

Accomplishments

  • Implemented electronic reporting systems that standardized telephonic care documentation, reducing documentation error rates by 75%.
  • Resolved product issue through consumer testing.
  • Successfully achieved ITIL, enhancing telephonic care management capabilities for chronic and acute care patients.
  • Integrated a new telehealth platform HubSpot that effectively reduced patient no-shows by 61%.
  • Documented and resolved method which led to framework.
  • Worked closely with multidisciplinary teams to ensure seamless coordination of care, resulting in a 60% improvement in patient satisfaction scores.
  • Participated in continuing education programs, keeping current on telephonic nursing trends and successfully applying learned techniques to reduce patient complaints by 44%.
  • Reduced medication non-adherence rates by 42% through the implementation of telephonic outreach and patient education strategies.
  • Reduced operational inefficiencies by 34% by realigning workflows within the telephonic case management process.
  • Collaborated with executive leadership to establish new telephonic outreach policies, reducing patient escalations by 22%.

Affiliations

  • National Association for Healthcare Quality (NAHQ)
  • Healthcare Information and Management Systems Society (HIMSS)
  • Wound, Ostomy, and Continence Nurses Society (WOCN)
  • Association for Computing Machinery
  • American Medical Informatics Association
  • American Academy of Ambulatory Care Nursing (AAACN)
  • Chronic Disease Professional Network (CDPN)
  • Association of Rehabilitation Nurses (ARN)
  • Population Health Alliance (PHA)
  • Freemason

Certifications

  • Certified Business Analysis Professional (CBAP)
  • SHRM Certified Professional (SHRM-CP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Google Certified Professional Cloud Architect
  • Certified Medical-Surgical Registered Nurse (CMSRN)
  • Certified Managed Care Nurse (CMCN)
  • Motivational Interviewing Certification (MINT Network)
  • Certified Pulmonary Disease Educator (COPD-Ed)
  • Project Management Professional (PMP)
  • CompTIA Security+

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