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Skills

  • Interpersonal communication skills with clients, families, and staff
  • Process improvement
  • Written and verbal communication
  • Compliance with state and federal regulations for healthcare facilities
  • Fostering inter-agency cooperation for continued care
  • Budgets
  • Project organization
  • Organization
  • Supervision
  • Interviewing skills

Work Experiences

  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Collaborated with medical staff.
  • Co-created a support network with local agencies, expanding client services by 22% and driving community engagement.
  • Transported Microsoft Excel to three years customer locations.
  • Avoided costly fines or legal issues.
  • Achieved a 82% reduction in incident response time.
  • Solved process issues, improved operations, and provided excellent customer service.
  • Saved $7 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved a Outstanding Service Award for excellence in client outcomes.
  • Educated families and members of the community about domestic violence and its effects on children.

Summaries

  • Collaborated effectively with both internal teams and external providers to heighten client care coordination, improving satisfaction by 72%.
  • Collaborated with external healthcare providers to integrate multi-disciplinary services, leading to improved service delivery for 12 clients.
  • Achieved targeted milestones each quarter.
  • Fluency in both Mandarin and Spanish.
  • Achieved 44% improvement in client milestone achievements.
  • Achieved a 77% quality improvement.
  • Committed to reducing administrative burdens.
  • Achieved a 17% improvement in service delivery quality.
  • Skilled at forming strong alliances in order to achieve organizational goals.
  • Accomplished supervisory leader with a passion for driving operational efficiency, cutting costs by $2 annually while maintaining high levels of care quality.

Accomplishments

  • Enhanced client feedback systems, resulting in 66% more usable insights to improve care quality and team practices.
  • Standardized administrative processes, cutting down on documentation errors by 82% and reducing time spent on paperwork by 9 hours weekly.
  • Facilitated cross-departmental communication, ensuring seamless transitions between shifts and reducing errors related to care continuity by 34%.
  • Trained and mentored 10 new team members annually, improving onboarding satisfaction rates and boosting initial productivity.
  • Streamlined administrative tasks by implementing ServiceNow, improving documentation accuracy by 56% and reducing errors impacting client care.
  • Successfully mediated client and staff conflicts using structured resolutions, lowering incident-related complaints by 51%.
  • Increased staff retention by 34% through one-on-one mentorship sessions and career development support.
  • Implemented a data-driven approach to track key performance indicators, boosting overall department performance by 73%.
  • Implemented a new client-care tracking system that improved workflow efficiency by 45% and allowed for immediate access to client data.
  • Mentored and coached a team of 10 direct support professionals, fostering a culture of continuous learning and personal growth.

Affiliations

  • Behavior Analyst Certification Board method Affiliation or Certification
  • National Association of Social Workers
  • Proud Member of Family Caregiver Alliance
  • American Marketing Association
  • Trainer for Direct Support Professionals, Certified in cross-functional collaboration
  • Toastmasters
  • Lions Club
  • Society of Human Resource Management
  • International Association of Administrative Professionals
  • National Association for the Dually Diagnosed (NADD)

Certifications

  • Certified Public Accountant (CPA)
  • CompTIA Network+
  • First Aid, CPR, and AED Certification - framework
  • Child and Adolescent Needs and Strengths (CANS) Certification
  • Google Certified Professional Cloud Architect
  • Alternative Dispute Resolution Mediation Certification
  • Apple Certified Associate (ACA)
  • CompTIA A+ Technician
  • Certified Peer Mentor Trainer 2023
  • Cisco Certified Network Associate (CCNA)

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