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Skills

  • Ability to track progress of individual development plans
  • Conflict mediation between staff and clients
  • Operational improvement
  • Relationship development
  • Business operations
  • Organization
  • Budget Oversight and Resource Management
  • Supervision
  • Adaptability in fast-changing healthcare environments
  • Budgets

Work Experiences

  • Transported Microsoft Excel to three years customer locations.
  • Achieved zero violations.
  • Co-created a support network with local agencies, expanding client services by 22% and driving community engagement.
  • Adopted new software solutions for tracking service delivery.
  • Held community workshops to promote various programs and inform the public about services that are available.
  • Completed training by 2015.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Devised and implemented a number of novel policies and strategies to help clients achieve self-sufficiency.
  • Adopted new software solutions for tracking service delivery, speeding up documentation processes by 52% and improving data accuracy.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.

Summaries

  • Achieved zero regulatory fines.
  • Achieved promotions within two years under my supervision.
  • Avoided penalties.
  • Accomplished supervisory leader.
  • With forward-thinking strategies and skilled leadership over teams and resources, she has a track record of increasing community support.
  • Intelligent Social Services Director with experience in budgeting and program management.
  • Achieved up to 47% reduction in client grievances.
  • Direct Support Professional Supervisor is a multi-talented Direct Support Professional Supervisor who is consistently rewarded for planning and operational improvements.
  • Skilled at forming strong alliances in order to achieve organizational goals.
  • Collaborated with external healthcare providers.

Accomplishments

  • Directly supervised 6 direct support professionals, ensuring compliance with individualized care plans and regulatory standards, increasing staff efficiency by 59%.
  • Built and maintained a culture of accountability, which reduced absenteeism by 15% over the past year.
  • Streamlined administrative tasks by implementing ServiceNow, improving documentation accuracy by 56% and reducing errors impacting client care.
  • Implemented a data-driven approach to track key performance indicators, boosting overall department performance by 73%.
  • Created individualized development programs for clients with complex needs, achieving 78% of developmental milestones over 6 months.
  • Piloted a time-saving application for shift scheduling, reducing the time spent on coordinating schedules by 11 hours per week.
  • Developed a training roadmap for new hires, decreasing onboarding time by 80% and increasing initial staff competency.
  • Spearheaded the successful roll-out of diversity, equity, and inclusion training, enhancing team morale and inclusivity within the department.
  • Led therapeutic support initiatives for 6 of clients, ensuring 71% adherence to individual support plans by the team.
  • Achieved 63% of client satisfaction targets within the past year through individual-focused program adjustments and staff coaching.

Affiliations

  • Local Autism Society of America (ASA) Partner or Volunteer
  • International Association for the Scientific Study of Intellectual and Developmental Disabilities (IASSIDD)
  • Society of Women Engineers
  • Collaborator with Disability Resource Center in Boston
  • National Association for the Dually Diagnosed (NADD)
  • Rotary International
  • American Marketing Association
  • Toastmasters
  • Conflict Resolution Network (CRN) Membership
  • Association for Supply Chain Management (APICS)

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Nonviolent Crisis Intervention Instructor - Cedar Works
  • Emergency Management Technician (EMT) License - North Carolina
  • Certified Peer Mentor Trainer 2023
  • Certified in Crisis Intervention Stress Management (CISM)
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Network+
  • Child and Adolescent Needs and Strengths (CANS) Certification
  • First Aid, CPR, and AED Certification - framework
  • Crisis Prevention Institute (CPI) Nonviolent Crisis Intervention Certification

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