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Skills

  • Upselling techniques
  • Cash flow management
  • Multi-line phone talent
  • Call center transactions
  • Operational improvement
  • Patient care and physical therapy
  • Consistently meets sales goals
  • Client relations strength
  • Guest inquiries
  • Goal-oriented

Work Experiences

  • Used my time wisely, folding clothes and cleaning out fitting rooms when I wasn't serving customers.
  • Dealt with all customer service issues courteously and in accordance with company policies.
  • Recommended, selected, and assisted in locating and obtaining out-of-stock product based on customer requests.
  • Created weekly employee work schedules for 15 team members, making sure that all shifts were covered.
  • Trained 2 new salespeople each quarter.
  • Received numerous positive reviews praising my commitment to providing excellent customer service.
  • Customers were notified of upcoming sales events and promotions.
  • Continually improved my sales abilities and product knowledge in order to provide excellent service and meet quotas.
  • Completed physical inventory counts each two years.
  • Worked night and weekend shifts, securing $3 in orders in the past year during the holiday season.

Summaries

  • In a fast-paced environment, highly organized and efficient, communicating effectively with clients and stakeholders at all levels of the organization.
  • Front Service Clerk with 7 years of successful team leadership and budget management experience.
  • Always pleasant, personable, and perceptive.
  • Front Service Clerk is a friendly and enthusiastic person who can consistently meet customer service satisfaction goals.
  • Possessing a complete dedication to guest satisfaction.
  • Prioritizing tasks and unpacking deliveries are skills that she has honed.
  • Strengths in stakeholder engagement and workflow optimization backed up by Customer Service training.
  • Bring extensive high-call volume experience working with standard consumers spanning 7 years.
  • Front desk agent with extensive experience handling reservations, phone calls, and customer inquiries.
  • Multitasking, communication, and interpersonal skills are all excellent.

Accomplishments

  • Multi-tasking: Cashiered with two cash registers at once in tandem to maximize customer flow.
  • Customer Service: Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Computed Data Reports: Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
  • Adapted
  • Completed
  • Marketing: Implemented marketing strategies which resulted in process growth of customer base.
  • Business Development: Initiated two key partnerships which resulted in process revenue growth.
  • Maintained
  • Awarded 14 merit increases during the first 15 years of employment.
  • Consistently exceeded daily sales targets with an average of $2 in sales each day.

Affiliations

  • Retail Operations Management Certification, Meridian, 2021
  • Retail Solutions Providers Association (RSPA)
  • Member, Association for Retail Technology Standards (ARTS)
  • Certified in Loss Prevention & Safety Operations, 2022
  • Regular attendee, National Retail Expo and Conference, 2018
  • Community Management and Leadership Development Program, Meridian, 2023
  • Rotary International
  • Certified Customer Service Professional (CCSP) - program
  • State-Recognized Retail Apprenticeship Program, 2016
  • Employee of the Month Recognition at Northwind, 6 months, 2015

Certifications

  • Certified Visual Merchandising Associate Ironclad Systems
  • Cisco Certified Internetwork Expert (CCIE)
  • Sales Manager Certificate
  • Certified Public Interaction Specialist - Ironclad Systems
  • Cisco Certified Network Associate (CCNA)
  • Certificate in Retail Display Merchandising Beacon Labs
  • Certified Retail Analyst – Ironclad Systems
  • Retail Customer Behavior Analysis Lakeside Partners
  • Certified Retail Service Professional standard
  • CompTIA Network+

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