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Skills

  • Catalog familiarity
  • Market trend analysis
  • New Employee Training and Onboarding
  • Accurate money handling
  • Technical acumen
  • Invoice processing
  • Problem-solving skills
  • Continuous inventory reconciliation
  • Forklift operation
  • Process improvement

Work Experiences

  • Opened crates to restock items in the appropriate aisles.
  • Achieved $17 in sales within the first quarter.
  • Analyzed turnover data.
  • Labeled parts with inventory numbers so that counter associates could easily identify them.
  • Achieved a 77% drop in inventory errors.
  • Achieved 15% month-over-month growth.
  • Created productivity reports for senior management to review at sales meetings.
  • Battery installation, testing, and wiper installation were among the additional services I provided.
  • Built long-term relationships with high-value clients.
  • Administered returns and warranty claims with a 37% success rate, resulting in a more streamlined experience for customers.

Summaries

  • Excellent skills in marketing, negotiating, advertising, and sales.
  • Good communication, workflow optimization and vendor management skills, as well as a forward-thinking mindset and a focus on keeping operations running smoothly and efficiently.
  • Motivating leader who has built and managed method teams in the past.
  • Expert in method with a strong aptitude for streamlined and spearheaded.
  • With a background in Beacon Labs models, parts, and maintenance requirements, I am results-oriented and outgoing.
  • Looking forward to taking on a new challenge with a successful team.
  • Scrum Master certified
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Experienced professional who excels at inventory management, merchandising parts, and keeping team members on task.

Accomplishments

  • Developed and maintained productive relationships with key vendors, securing favorable pricing and reducing costs by 46%.
  • Negotiated new contracts with vendors, securing better terms that led to a 84% improvement in product margins over 2017.
  • Speared efforts in transitioning to an online product catalog, leading to a 20% reduction in customer service inquiries.
  • Reduced parts return rate by 40% by launching an improved product education initiative for both online and in-store customers.
  • Reduced customer wait times for part orders by 15% by implementing a more efficient ERP inventory management system.
  • Led efforts to optimize fleet account management, improving responsiveness and reducing client downtime by 3%.
  • Analyzed parts sales trends using initiative, identifying high-margin items and increasing their promotion, resulting in a 84% profit increase.
  • Consistently exceeded quarterly sales targets for large-part orders by 17% by utilizing product lifecycle knowledge to upsell complementary items.
  • Addressed over-the-phone customer product needs, contributing to 17% of monthly revenue by handling technical inquiries with precision.
  • Trained 9 new employees on CRM and parts lookup systems, increasing workforce productivity by 17%.

Affiliations

  • National Truck Equipment Association (NTEA) Parts Division - Participate in events for enhancing parts operations for fleet trucks and transport vehicles.
  • Automotive Learning and Technology Expo - Attended in 2022 gaining insights into troubleshooting new technologies and tools in the parts ecosystem.
  • Association of Diesel Specialists (ADS) - Joined 2016, specializing in troubleshooting and parts distribution for diesel engines.
  • Automotive Service Association (ASA) - Engaged in annual industry meetings to stay abreast of parts procurement innovations.
  • National Institute for Automotive Service Excellence (ASE) Certification - Certified in Parts Specialist Category since 2021.
  • Motor & Equipment Manufacturers Association (MEMA) - Attend annual summits to stay informed about innovations in vehicle parts manufacturing and sales support.
  • National Automotive Parts Association (NAPA) - Member since 2018. Regularly attend workshops and seminars on latest parts sales and distribution trends.
  • Auto Parts Networker Meet-up (APNM) - Participate in local meet-ups to share knowledge on overcoming challenges in parts compatibility and technical support.
  • Licensed Parts Manager Certification - Certified by initiative in 2019, ensuring best practices in stock management, order fulfillment, and vendor relations.
  • International Automotive Technicians Network (iATN) - Active member, participating in forums and discussions related to auto part sourcing and technical support.

Certifications

  • Automotive Inventory Control and Management Certification – Northwind
  • CompTIA Security+
  • Automotive Sales: Advanced Techniques and Strategies Certificate – Microsoft Excel
  • Advanced Inventory Analytics and Reporting Certification – Tableau
  • Certified Automobile Dealership Professional – Beacon Labs
  • Certified Professional Sales Person (CPSP) - National Association of Sales Professionals (NASP)
  • Cisco Certified Network Associate (CCNA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Public Accountant (CPA)
  • Certified Retail Parts Professional – Ironclad Systems

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