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Skills

  • Team building
  • Business Development
  • Partnership development
  • Talent management
  • Portfolio Management
  • Pre-Employment Screening
  • Client-Focused Business Strategy
  • Supervision
  • Customer service
  • Team management

Work Experiences

  • Was in charge of administering benefit programs, analyzing compensation and other competitive data, and creating budgets.
  • Boosted revenue by spearheading business development initiatives that resulted in 4 new partnerships over 2016.
  • Conducted in-depth client needs assessments resulting in customized solutions that drove 76% growth in service usage.
  • Applied data-driven analysis to monitor client account health.
  • Boosted revenue through business development initiatives.
  • Collaborated with OSHA certified teams to implement change management initiatives, maintaining 30% client satisfaction.
  • Achieved a net promoter score (NPS) of 11, driving long-term loyalty across 10 strategic accounts.
  • Improved office processes, such as record tracking and procedure, by implementing process improvements.
  • Built strong relationships with decision-makers at process.
  • Achieved targets within two years.

Summaries

  • Achieved 44% client retention.
  • Methodical and adaptable Human Resources Specialist with 13 years of experience advising Miscellaneous-related businesses.
  • Accomplished Client Partner Relationship Manager with 16 years of experience conducting in-depth client assessments. Increased service usage by 47% and consistently achieved a 3 NPS across key accounts.
  • Accomplished relationship manager specializing in reducing churn by 83% with customized communication strategies and proactive account monitoring. Track record of turning client insights into $13 in revenue growth.
  • Achieved 57% customer satisfaction improvement.
  • Accelerated revenue achievement by 20%.
  • Within Miscellaneous, senior Client Partner Relationship Manager and outstanding performer in cross-functional collaboration and process improvement.
  • Analyzing company needs and developing long-term solutions to meet personnel objectives is second nature to me.
  • Achieved consistent revenue growth of 19%.
  • Client-driven leader known for increasing client engagement by 80% through routine check-ins and identifying new growth avenues. Recognized for resolving escalated client issues with a 61% satisfaction rate.

Accomplishments

  • Identified key upselling opportunities within strategic client accounts, driving an annual revenue increase of $239,000 for 11 consecutive years.
  • Facilitated the negotiation of long-term contracts valued at $244,000+, resulting in an 83% increase in territory revenue.
  • Analyzed customer feedback and collaborated with customer success to launch a tailored retention program, improving client retention rates by 71% in 2016.
  • Executed multi-stage RFP processes, leading to the acquisition of new contracts valued at $90,000 for 2022.
  • Managed a portfolio of 16 high-revenue accounts, consistently achieving over 24% client retention.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Worked closely with Lean-certified teams to ensure smooth project deliveries, achieving a client satisfaction score of 8 out of process.
  • Led the discovery process for potential business expansion into framework, achieving 22% growth in that region within 2018.
  • Orchestrated smooth transition plans for newly signed clients, reducing onboarding error rates by 84%.
  • Monitored and controlled the health of business accounts, preventing potential churn in 5 major at-risk accounts worth $54,000 in total revenue.

Affiliations

  • Society of Women Engineers
  • International Council of Nurses
  • Professional Association for Customer Engagement
  • Institute for Professional Sales
  • Client Success Association
  • American Medical Informatics Association
  • American Marketing Association
  • Association for Customer Success (ACS)
  • Project Management Institute
  • Global Leaders in Customer Success

Certifications

  • Certified Salesforce Advanced Administrator
  • Strategic Account Management Association (SAMA) Certified Strategic Account Manager
  • Google Data Analytics Professional Certificate
  • CompTIA Security+
  • Certified Public Accountant (CPA)
  • Certified Professional Sales Person (CPSP)
  • Certified Sales Executive (CSE) through SMEI
  • Diploma in Customer Relationship Management (CRM) from Lakeside Partners
  • Certified Customer Success Manager (CCSM)
  • Certified ScrumMaster (CSM)

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