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Skills

  • Spreadsheet management
  • Problem resolution
  • Multi-line phone proficiency
  • Appointment setting
  • Relationship development
  • Category equipment
  • Database management
  • Sage 50 US
  • Customer service
  • Project Planning

Work Experiences

  • Coordinated staff swap programs.
  • Boosted client satisfaction in 2021.
  • Cut costs by 49% through waste reduction initiatives.
  • Took and managed incoming and outgoing calls, as well as recording and distributing accurate messages to the office staff.
  • Assisted leadership in tracking key performance indicators.
  • Created presentations.
  • Planned, scheduled, and organized business and social events, as well as meeting and travel calendars.
  • Assisted with the transition to a digital filing system, improving document organization and accessibility for 18 employees.
  • Coordinated the daily schedules of 5 departments, ensuring smooth transitions and cross-functionality between teams.
  • Achieved quicker delivery times on key orders.

Summaries

  • Achieved a 75% improvement in team productivity.
  • Detail-oriented office support specialist with demonstrated expertise in workflow optimization.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Adaptable Office Floater experienced in preparing executive presentations, agendas, and reports, directly contributing to improved decision-making processes in high-pressure environments.
  • Talented Administrative professional with background in accounting and finance. Extensive knowledge of AR/AP, Microsoft Excel and QuickBooks software. Leveraging 6 years of excellence in category settings and PMP competencies.
  • Conducted post-meeting follow-ups.
  • For metric business objectives, outgoing and efficient Office Floater versed in strategic planning.
  • Achieved cost savings.
  • Thorough and dependable Office Worker with excellent administrative skills and a strong Miscellaneous background.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Tracked office supply inventory and recommended budget-friendly vendors, resulting in a reduction of monthly expenses by $11.
  • Orchestrated the digitization initiative for legacy paper files, reducing physical storage needs by 55% and enhancing information retrieval capabilities.
  • Collaborated with 15 departments to plan and execute onboarding schedules, shortening new employee time-to-productivity by 65%.
  • Engineered a document automation process that led to a 21% reduction in manual form handling, enhancing efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed and maintained a comprehensive task-tracking system, enhancing project visibility and improving completion rates by 28%.
  • Resolved product issue through consumer testing.
  • Reduced departmental overlap in resource allocation by conducting detailed usage audits, producing monthly savings of $11.
  • Coordinated and handled multiple priorities simultaneously by supporting the needs of 17 departments, enabling quick task transitions and high-quality output.
  • Managed data entry tasks, achieving a 53% improvement in accuracy and contributing to faster project completions.

Affiliations

  • Certified Business Office Specialist with method, achieved in 2024.
  • Jaycees
  • Contributor to Facility Management Association (FMA) discussions on space optimization and preventative maintenance.
  • Regular attendee of industry seminars focusing on workforce productivity and document management technology.
  • Certified in Business Continuity Planning, 2020, through the Disaster Recovery Institute (DRI).
  • Affiliated with the National Small Business Association (NSBA), advocating for small office innovations.
  • Participated in budgeting and financial management courses offered by American Institute of Professional Bookkeepers (AIPB).
  • Participation in Workplace Safety Certification courses through the National Safety Council (NSC).
  • International Association of Administrative Professionals
  • Participant in the local Atlanta Administrative Professionals Network for peer learning and professional growth.

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Google Certified Professional Cloud Architect
  • Certified Customer Service Specialist (CCSS)
  • CPR/AED & First Aid Certified by Ironclad Systems
  • Calendar Management and Scheduling Certification
  • Certified Office Manager (COM)
  • ServSafe
  • Microsoft Office Specialist (MOS) Certification
  • Certified Information Professional (CIP)
  • Cisco Certified Internetwork Expert (CCIE)

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