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Skills

  • Team Leadership
  • Operational improvement
  • Clerical support
  • Problem resolution
  • Supervision
  • Inspection reviews
  • Data entry
  • Menu memorization
  • MS Office
  • Customer complaint resolution

Work Experiences

  • Achieved a 27% reduction in transaction time.
  • Completed orders quickly and effectively.
  • Achieved consistent high scores in customer feedback surveys.
  • Collaborated with the kitchen to create and introduce a new initiative combo that drove a 41% increase in procedure sales within the past year.
  • Achieved 24% accuracy in order fulfillment.
  • Counted and tracked food stock and supply levels in order to reorder when supplies were running low.
  • Collaborated with kitchen staff.
  • Replenished condiments, coffee, other beverages, and supplies while keeping the service areas clean.
  • Washed, peeled, and cut a variety of fruits and vegetables to prepare for serving.
  • Collaborated with marketing to recommend promotions that led to a 67% increase in combo meal purchases for 18 months.

Summaries

  • Budget management and workflow optimization are precise and quick at preparing ingredients.
  • With 17 years of experience serving method food, capable Restaurant Crew Member.
  • Accomplished Restaurant Crew Member.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Achieved 12 months of consecutive growth in average sales per customer.
  • Costs were consistently reduced while profits were increased.
  • Well-organized and efficient, with a strong focus on customer service.
  • Excellent multitasking abilities and a calm demeanor in high-pressure situations.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved 4% accuracy in deliveries.

Accomplishments

  • Documented and resolved program which led to system.
  • Solved
  • Trained
  • Assisted management with scheduling and shift planning to ensure adequate staffing during peak hours, reducing understaffing issues by 21%.
  • Monitored
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Ensured over 9 daily sales were accurately recorded and reconciled cash registers each shift without discrepancies.
  • Improved
  • Consulted
  • Represented

Affiliations

  • Participated in Cross-Training Exercise with the American Hotel and Lodging Educational Institute (AHLEI)
  • Association of Information Technology Professionals
  • Recognized Participant in Feeding America’s Food Recovery Program 2017
  • American Marketing Association
  • Active Member of International Pizza Expo Attendees' Group 2016
  • Jaycees
  • Certified by FoodHandler® in Safe Food Preparation, 2024
  • Association for Supply Chain Management (APICS)
  • International Food Service Executives Association (IFSEA) Membership
  • Association for Computing Machinery

Certifications

  • Food Allergy Training Program Certification
  • Basic Food Hygiene Certification by metric
  • Cisco Certified Internetwork Expert (CCIE)
  • Restaurant Technology and Automation Systems Certification
  • Certified HACCP (Hazard Analysis and Critical Control Points)
  • Certified Business Analysis Professional (CBAP)
  • Google Certified Professional Cloud Architect
  • Cash Handling and Fraud Prevention Training
  • Salesforce
  • Online Marketing for Restaurants Certification

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