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Skills

  • Hardware evaluation
  • Team Leadership
  • Business operations
  • Team building
  • Customer service excellence
  • Materials preparation
  • Product testing
  • Problem resolution
  • Public speaking
  • Equipment monitoring

Work Experiences

  • Prepared food in batches using standard recipes.
  • Created pre-selected food offerings for catering clients using a variety of meal preparation methods.
  • Achieved results within 12 months.
  • Washed and sanitized the dishes, glassware, and silverware to keep customers safe after each use.
  • Kept the food preparation zones clean, sanitized, and well-organized to increase store efficiency.
  • Kept the food preparation areas clean, sanitized, and well-organized.
  • Achieved 24% accuracy in order fulfillment.
  • Quickly distributed food to the wait staff in order to provide excellent customer service.
  • Achieved consistent high scores in customer feedback surveys.
  • Awarded Outstanding Service Award for excellence.

Summaries

  • Design and development of successful initiative embedded software applications in the past.
  • Advanced process improvement and strategic planning abilities from a seasoned initiative professional.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Well-organized and efficient, with a strong desire to please customers.
  • Dedicated to learning, growing, and succeeding in Food and Beverage.
  • Program are well-understood.
  • To efficiently deliver high-quality service and promote customer loyalty, I am skilled at process improvement and cross-functional collaboration.
  • Restaurant Crew Member with 2 years of successful performance reporting and cross-functional collaboration experience.
  • Attempt to apply skills in a new role at Summit Group that is focused on team and business success.
  • Within Food and Beverage, senior Restaurant Crew Member and outstanding performer in client relations and quality assurance.

Accomplishments

  • Integrated
  • Ensured
  • Collaborated with a team to optimize restaurant seating arrangements, improving turnover rates during peak times by 65%.
  • Identified
  • Contributed to the restaurant's successful launch of a new menu by assisting with recipe adjustments and trial runs, ultimately increasing average order values by 56%.
  • Developed
  • Collaborated closely with kitchen staff to ensure food preparation aligned with customer requests and minimized order errors by 68%.
  • Monitored
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.

Affiliations

  • Rotary International
  • Committee Award for Outstanding POS System Training Initiative Rollout 2016
  • Society of Women Engineers
  • Food Allergy Research and Education (FARE) Advocate
  • Participated in Cross-Training Exercise with the American Hotel and Lodging Educational Institute (AHLEI)
  • Completed OSHA Certification for Restaurant Safety 2021
  • Served as Chairperson for the Employee Engagement Committee 2017
  • Society of Human Resource Management
  • National Association of Social Workers
  • Certified by FoodHandler® in Safe Food Preparation, 2024

Certifications

  • Upselling Techniques in Restaurants Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • Google Certified Professional Cloud Architect
  • Certified Hospitality Supervisor (CHS) by AHLEI
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Professional in Food Safety (CP-FS)
  • Customer Service Excellence Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Business Analysis Professional (CBAP)
  • ServSafe Food Handler Certification

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