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Skills

  • Query resolution with borrowers
  • Operational improvement
  • Supervision
  • Cross-departmental project collaboration
  • Excellent verbal and written communication
  • Proficiency in standard
  • Loan approval turnaround reduction
  • Loan application review and verification
  • Positive account retention outcomes
  • Team building

Work Experiences

  • Achieved Excellence Award.
  • Accomplished this within a two years.
  • Assisted senior management in streamlining loan processing procedures.
  • Aided in creating marketing materials for mortgage loan products.
  • Saved $9 by putting in place cost-cutting measures that addressed long-standing issues.
  • Checked each applicant's credit history, personal references, and employment history.
  • Transported Asana to two years customer locations.
  • Assisted with creating training manuals.
  • Communicated with loan officers and customers to ensure all files met deadlines, improving team closure rates by 74%.
  • Complied with framework.

Summaries

  • Achieved loan completions ahead of deadlines by 3 days.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Contributed to a 38% increase in successful approvals.
  • Committed Junior Loan Processor with hands-on experience in verifying borrower income and assets, contributing to improved accuracy in loan decisions.
  • Achieved a 59% increase in accuracy over one year.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • A Junior Loan Processor with proven experience accelerating loan processes by proactively addressing potential delays, improving loan turnaround time by 7 days.
  • Collaborated with underwriters.
  • Junior Loan Processor with 17 years of successful client relations and strategic planning experience.

Accomplishments

  • Collaborated with underwriters and loan officers to ensure all required conditions were met for smooth loan processing, enhancing operational workflow.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Equipped loan processing team with updated regulatory training resources, resulting in a 80% reduction in compliance-related delays.
  • Reviewed loan application files for compliance with regulatory standards, minimizing audit discrepancies and earning team recognition for accuracy.
  • Collaborated with loan officers to provide personalized client service, resulting in repeat business and referrals increasing by 48% %.
  • Conducted regular audit reviews of loan files to ensure compliance with internal and external regulatory standards, reducing audit findings by 63%.
  • Actively participated in the onboarding of 5 new clients, ensuring a seamless mortgage application process which improved satisfaction rates.
  • Assisted in the development of policy improvements, reducing loan processing duration by 39% and boosting team efficiency.
  • Resolved product issue through consumer testing.
  • Maintained proficiency in industry-specific software such as SAP, improving organizational capabilities and reducing processing time.

Affiliations

  • Society of Human Resource Management
  • National Consumer Reporting Agency (NCRA) Membership
  • Associates of Residential Mortgage Loan Originators (ARMLA)
  • International Association of Administrative Professionals
  • Association of Information Technology Professionals
  • American Marketing Association
  • Institute of Real Estate Management (IREM)
  • American Association of Commercial Finance Brokers (AACFB)
  • Financial Services Volunteer Corps (FSVC)
  • Underwriters Networking Group

Certifications

  • CompTIA Security+
  • ServSafe
  • CompTIA Network+
  • Certified Regulatory Compliance Manager (CRCM)
  • Certified Mortgage Compliance Professional (CMCP)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Expert in Risk & Control Auditing (CERC)
  • Cisco Certified Network Associate (CCNA)
  • Salesforce
  • Certified in Residential Underwriting (CRU)

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