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Skills

  • Data-driven decision making
  • Project organization
  • Supervision
  • Strong verbal communication
  • Interpersonal and written communication
  • Clerical support
  • Materials preparation
  • Document scanning
  • MS Office
  • Relationship development

Work Experiences

  • Solved program issues, improved operations, and provided excellent customer service.
  • Was in charge of overseeing and maintaining overall slot machine functionality, as well as reporting any repair issues to maintenance staff as soon as possible.
  • Double-checked the data's accuracy and integrity.
  • Improved the game's control systems and monitoring procedures to ensure that it met framework standards.
  • Verified over $6 in cash and credit payments on a daily basis.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • Achieved results within three years.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Assisted various business groups with document organization and dissemination during acquisitions.

Summaries

  • Achieved a 38% improvement in guest satisfaction.
  • Accurate Cage Supervisor with 11 years of experience handling transactions in casinos for both external and internal customers.
  • Adept at balancing cash, check, and credit transactions up to $4, ensuring accuracy in all operational reports and reducing discrepancies.
  • Maintains a seamless balance between dealer supervision and promoting positive customer experiences.
  • Achieved a 59% satisfaction rate.
  • Achieved results over two years.
  • Costs were consistently reduced while profits were increased.
  • Achieved a 73% reduction in labor costs.
  • Gaming professional with a strong leadership background and a thorough understanding of related laws, best practices, and unauthorized behavior.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Design: Responsible for creative design for prominent standard.
  • Monitored
  • Marketing: Implemented marketing strategies which resulted in system growth of customer base.
  • Proposed
  • Advised
  • Improved
  • Ensured compliance with all state and federal regulations, passing 8 internal and external audits with no major findings.
  • Identified
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Solved

Affiliations

  • Cash Management Association of America (CMAA)
  • American Medical Informatics Association
  • American Society for Industrial Security (ASIS) International
  • Association for Supply Chain Management (APICS)
  • Society of Human Resource Management
  • Association of Information Technology Professionals
  • Gaming Laboratories International (GLI) Advisory Group
  • National Indian Gaming Association (NIGA)
  • Association of Gaming Operations Managers (AGOM)
  • National Crime Prevention Council (NCPC)

Certifications

  • Certified Public Accountant (CPA)
  • Certified Risk Management Professional (CRMP)
  • Certified Integrated Security Tester (CIST)
  • Casino Cage Operations Management Certification
  • Certified Business Analysis Professional (CBAP)
  • Cisco Certified Network Associate (CCNA)
  • Supervisory Training for Casino and Gaming Facilities Certification
  • Apple Certified Associate (ACA)
  • Certification in Financial Crime Prevention (CFCP)
  • Professional Certificate in Anti-Bribery and Fraud Risk Management

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