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Skills

  • Customer engagement enhancement
  • Effective communication for quick project approvals
  • In-store modifications during product launches
  • High client satisfaction rates
  • Fashion design
  • Conducting retail store walkthroughs
  • Business operations
  • Illustration
  • Process improvement
  • 3D modeling for retail environments

Work Experiences

  • Analyzed customer flow metrics.
  • Analyzed customer flow metrics to identify potential bottlenecks and adjusted store designs to improve traffic by 80%
  • Adjusted store designs.
  • Achieved a 4% reduction in material costs.
  • Looked for industry trends on social media and through online sources.
  • Worked with vendors to ensure that the style of the marketing materials was consistent.
  • Achieved results over the past year.
  • Oversaw the delivery of metric project by framework team, which resulted in process.
  • Answered 16 calls per 6 months to help customers with their questions and concerns.
  • Achieved 4% faster approvals.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Adept at balancing creativity with budget constraints, resulting in a 12% reduction in design material costs.
  • Excellent interpersonal, self-promotion, and active listening skills.
  • Adept at balancing creativity with budget constraints.
  • From conception to completion, adept at managing and coordinating process projects.
  • Clear understanding of budget management and team leadership as well as stakeholder engagement training.
  • Achieved a 21% ROI improvement.
  • Achieved 10% faster project approvals.
  • Adept at identifying emerging trends.

Accomplishments

  • Optimized floor plan designs to incorporate customer traffic flow data, reducing bottlenecks and driving a 58% improvement in shopping experience satisfaction scores.
  • Championed the introduction of multi-sensory design elements in program, earning Top Performer for excellence in retail space innovation.
  • Collaborated with lighting designers to elevate product presentation in stores, enhancing visual interest and increasing customer dwell time by 34%.
  • Created and delivered detailed retail space plans for new store openings, ensuring timely completion within $213,000 and two years.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed SAP processes to better integrate inventory management with store design needs, leading to 66% reduction in out-of-stocks and improved customer satisfaction.
  • Worked with senior leadership to develop a retail design strategy that increased overall store foot traffic by 42% and improved customer engagement by 83% in 2017.
  • Mentored junior retail designers, onboarding 13 new team members and continuously reviewing their work to maintain consistent design quality.
  • Developed and implemented new store layouts that increased average sales by 20% in underperforming locations over the course of the past year.
  • Resolved product issue through consumer testing.

Affiliations

  • Visual Merchandising and Store Design (VMSD) Association
  • National Association of Social Workers
  • Retail Facilities Management Professional (RFMP)
  • Association for Supply Chain Management (APICS)
  • Women in Design (WID)
  • International Organization for Standardization (ISO) Member
  • Urban Land Institute (ULI) – Retail Sector Focus
  • American Institute of Architects (AIA) – Retail Focus
  • Master of Design Graduate Network (MoDGN)
  • American Medical Informatics Association

Certifications

  • Certified Retail Experience Specialist (CRES)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Facility Manager (CFM) Beacon Labs
  • Sustainable Retail Design Professional (SRDP)
  • Green Building Design Certification (GBD) - method
  • Rhino 3D Retail Design Professional Certification
  • Google Certified Professional Cloud Architect
  • Certified Store Planner (CSP) - Meridian
  • Salesforce
  • Apple Certified Associate (ACA)

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