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Skills

  • Money handling
  • Coupons and gift cards
  • Guest inquiries
  • Merchandising expertise
  • Written and verbal communication
  • Coaching and mentoring
  • Check cashing
  • Cash drawer management
  • Shelf-cleaning
  • Multi-tasking ability

Work Experiences

  • Checked customers' identification for proof of age and refused to sell alcohol or tobacco to minors.
  • Increased sales by 14% by providing purchase advice and promoting additional products.
  • Collected program, framework, and method payments to process transactions.
  • Educated customers about promotions to increase sales.
  • Helped customers by answering their questions and completing their requests.
  • Handled POS transactions such as checks, cash, credit card purchases, and refunds.
  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
  • Completed special orders for customers, provided gift wrapping, and prepared packages for shipments to maintain customer satisfaction.
  • Gathered and scanned coupons to deduct automatically from the total.
  • Examined merchandise for signs of tampering or damage prior to processing returns and exchanges.

Summaries

  • 7 years of experience working in high-volume environments.
  • Customer-focused Sales Representative with 6 years of experience solving problems for clients.
  • Dedicated team member with excellent communication skills and a pleasant demeanor.
  • Dedicated to leading and promoting high-quality customer service and engagement initiatives.
  • Professional and approachable, with exceptional customer service and sales skills.
  • Proven track record of carefully managing funds to minimize inconsistencies.
  • Cashier with a proven track record of running smooth, accurate registers, keeping merchandise stocked, and keeping the store clean.
  • Recognized for outstanding customer service.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Increased sales in the past by promoting current deals.

Accomplishments

  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Improved
  • Developed
  • Collaborated with management to introduce a streamlined cash-handling process that reduced till variances by 57% in 2018.
  • Resolved product issue through consumer testing.
  • Trained and mentored 14 employees.
  • Reduced
  • Integrated
  • Achieved a store recognition award for excellence in cashier performance, due to initiative in 2021.
  • Collaborated with team of 4 in the development of metric.

Affiliations

  • Jaycees
  • Association for Computing Machinery
  • Member of the Retail Management Association of Phoenix
  • Association for Supply Chain Management (APICS)
  • International Council of Nurses
  • Volunteer at procedure providing pro-bono cashier and customer assistance services
  • Society of Human Resource Management
  • Member, Excellence in Inventory and Stock Replenishment Group
  • Alumni of the Customer Service Excellence Training through Cedar Works (2019)
  • American Society of Safety Professionals

Certifications

  • Certified Digital Payments Professional (CDPP)
  • Payment Card Industry Data Security Standard (PCI DSS) Certification
  • Crisis Handling in Retail Certification standard
  • First Aid/CPR Certified
  • Service Excellence in Retail Certification category
  • Cisco Certified Network Associate (CCNA)
  • Certified Fraud Prevention Specialist (CFPS)
  • Certified Business Analysis Professional (CBAP)
  • Fundamentals of Cash Handling Certification Summit Group
  • CompTIA Network+

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