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Skills

  • Legal jargon knowledge
  • Client portfolio management
  • Team Leadership
  • Customer service
  • Budgets
  • Attention to detail
  • Budget Management
  • Team management
  • Case Review Management
  • Advanced Knowledge of category

Work Experiences

  • Contributed to swift case resolutions.
  • Coordinated legal billing activities across finance, reducing outstanding client invoices by $10 within 2016.
  • Oversaw day-to-day legal activities for framework office with 16 attorneys, such as subpoena services.
  • Conducted transactions across Columbus in 2018.
  • Achieved zero compliance incidents for 2019.
  • Assisted with client interviews and took meticulous notes for inclusion in reports using performance reporting and project management.
  • Achieved retention improvement over 2019.
  • Assessed 6 legal technology vendors.
  • Collaborated with senior attorneys in case strategy meetings, offering insights that helped optimize operations for success rates of 16%.
  • Took 18 client calls per three years to respond to inquiries, employing open-ended questioning techniques to obtain relevant information.

Summaries

  • Adept at resolving complex client concerns while maintaining a 18% compliance rate in regulatory matters, supporting favorable case outcomes.
  • Contributed to favorable verdicts in 83% of cases.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • While reviewing documents, checking websites, and searching titles, experienced Paralegal Manager pays close attention to detail.
  • Professionally and ethically manages highly confidential information.
  • Paralegal Manager with extensive experience writing, organizing, and managing cases involving method and procedure law.
  • Within Miscellaneous, senior Paralegal Manager and outstanding performer in project management and process improvement.
  • Expert at gathering evidence and analyzing legal documents.
  • Legal research, time management, and trial preparation are among her strengths.

Accomplishments

  • Applied advanced research techniques to identify relevant case law, improving case outcomes by 41% for the firm.
  • Directed the update of the firm's master legal template library, reducing case review times by 79% through standardized documents.
  • Led continuous improvement initiatives within the legal department, streamlining team operations and achieving 51% efficiency gains.
  • Developed and maintained contract review processes that streamlined data entry in program, increasing accuracy by 76%.
  • Managed legal onboarding and training for new hires, increasing initial team productivity by 24% in the first two years.
  • Collaborated with team of 18 in the development of initiative.
  • Spearheaded the transition of manual case tracking to a digital platform, accelerating case closures by 49% in 2023.
  • Established cross-functional collaboration meetings with attorneys and compliance teams, reducing case-delivery timelines by 11 days.
  • Managed over 16 paralegals specializing in standard law in delivering legal services to meet client deadlines consistently.
  • Enhanced the performance appraisal system for the paralegal team, directly correlating to a 59% increase in team performance metrics.

Affiliations

  • Pro Bono Legal Mentor through framework
  • American Society of Safety Professionals
  • Compliance Auditing Volunteer for initiative
  • Paralegal Advisory Board, system
  • Association of Certified e-Discovery Specialists (ACEDS)
  • Project Management Institute
  • Association of Information Technology Professionals
  • Liaison Member for category Cultural and Diversity Initiative
  • Local Bar Association - Paralegal Section
  • Association of Corporate Counsel (ACC)

Certifications

  • Salesforce
  • First Aid/CPR Certified
  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Litigation Management Professional (CLMP)
  • Certified E-Discovery Specialist (CEDS) – category
  • Certified Legal Investigator (CLI)
  • Lean Legal Project Management – Summit Group
  • Cisco Certified Network Associate (CCNA)
  • Conflict Resolution and Mediation Certification - 2019

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